January 2026 Customer Support Metrics Response SLA: 94.8% (down 1% from prior month)Resolution SLA: 94.3% (up 1.9% from prior month)Backlog Growth Rate: 1.2% (increase from prior…
Active Students, Staff, FacultyActive students, staff, and faculty who exceed the amount of storage available will first receive warnings that you are approaching (or exceeding) your storage limit.…
This generative AI feature, created in partnership between the IT Communications & Documentation team and Ivy.AI, is designed to provide answers to your Microsoft-related questions. When you…
In November, recent graduates' affiliation changes from student to alumni. Alumni Google accounts, including email and Drive, are limited to 5 Gigabytes (GB). If an account is larger than 5 GB…
1. Open and Assign the TicketOpen the related TDX ticket.Assign the ticket to your workload.2. Order Paper through e-ShopOpen e-SHOP and log in.Click PunchOut → WB Mason.Using information from the…
What Is DMARC?DMARC is a set of standards and policies used to validate the authenticity of an email’s sender and prevent delivery of “spoofed” email. “Spoofing” is when a sender has…
Use the instructions below if you can't complete Two-Step Login (Duo) authentication because: you have not yet activated the Duo Mobile app on your smartphone, but have used your smartphone for…
SharePoint owners need to protect information which may unintentionally be visible to the entire Cornell community through search and AI tools. Here's how to review and respond to email notices.…
Set Up Touch ID on Your Apple (MacOS or iOS) DeviceFor information about how to set up your Apple device to use Touch ID, visit Apple's documentation, Use Touch ID on MacAdd Touch ID to Your Duo…
"Personal" in this document refers to files you create for your work-related tasks, such as spreadsheets, letters, and memos. It does not apply to files you create and use outside your work-related…
Windows DevicesIn Windows 11, go to the Start menu and select SettingsSelect Privacy & securitySelect Camera or MicrophoneFind Microsoft Teams on the list. If the camera or microphone is off,…
CU Print uses 3 US standard paper sizes:LT - letter size 8.5" x 11"LG - legal size 8.5" x 14"LG - ledger or tabloid size 11" x 17"LT is similar in size to the international standard A4 size (8.27" x…
CITSG-supported faculty and staff can submit a request using our online form. Non-CITSG customers, please contact your local IT Support.Customer-Initiated Device Request ProcessIncludes: loaners,…
Keynotes and Panel Discussion Alexander Colvin, Dean, ILR School Elizabeth (Beta) Mannix, Samuel Curtis Johnson Graduate School of Management, and Panel Discussion: Beta Mannix, Alexander…
Windows Hello can be used as an additional Two-Step Login (Duo) authentication method for web-based logins in case your primary method—Duo Mobile push, USB security key, or hardware token—is…
The following career resources were contributed by Cornell colleagues for the October 14, 2025 Emerging Tech Dialogues event focusing on the Future of Work, during poster and lunch table discussions…
The use of RingCentral conversational SMS text exchanges implies consent between the sender and the recipient. However, industry standards still require opt-out solutions. Cornell University only…
A basic Microsoft Planner application is included in Cornell University's Microsoft 365 license, available to students, staff, and faculty. Microsoft Project becomes Planner PremiumMicrosoft…
What Is the Form For?The form creates a service request with the Email Services team. If you or another administrator of your email account are already working with Email Services or some other…
Starting November 4, 2025, Cornell will begin disabling the Duo Phone Call and Duo SMS Passcode methods. If you have been regularly using either of these methods, transition to using the Duo…