Supporting the Information Technology organization, these resources provide communication templates and guidelines.Information Technology Email SignaturesInformation Technology PowerPoint Template
Microsoft Teams continues to add useful features. For more information about these updates, see their Service Enhancements and Changes channel. The nine significant updates for July 2026 include…
Starting with new releases of Firefox (after version 151) Firefox browsers will introduce a new Local Network Access (LNA) permission prompt.For Secure Connect this may mean that some people see the…
DefinitionsProduct: Software that allows a system to function.System: A web-based resource, publicly accessible or with restricted access. For example, passkey authentication at Cornell falls under…
Definitions System: A web-based resource, publicly accessible or with restricted access. System instance: A website environment commonly used to manage the development and deployment…
Find Records Connected to Your NetIDOn the Resource Registry home page, click Manage My Records.Search for a RecordOn the Resource Registry home page, click Search for a Record.General Search…
Any member of the Cornell community — whether faculty, staff, or student — may establish an e-list, as long as it supports instruction, research, outreach, administration, or other recognized…
What CU Print ProvidesToner cartridges: All models (BW, Color, MFP). Supplied by Toshiba under the service contract.Waste toner bottles: Color and MFP devices only.Replacement parts: Fusers, drum…
When to Escalate to ToshibaOpen a Toshiba service call when:A hardware component has failed (fuser, drum unit, feed rollers, internal mechanism) and the device cannot be restored through standard PM…
Diagnosing Card Reader ProblemsSymptomFirst StepsCard hover produces no response (no light, no sound, no screen activity)Check physical USB connection between reader and printer. Reseat the cable. If…
Accessing the PaperCut Admin PortalConnect to the Cornell campus network (or CU VPN).Navigate to printing.cornell.edu:9192/admin.Log in with your assigned user and password. If you receive an “access…
Device Categories and Naming ConventionQueue suffixDevice categoryCapabilities-BWBlack & white laserPrint only. Letter and legal paper. No ledger, no scan.-CColor laserPrint only. Letter and…
Visit FrequencyFall and Spring semesters benefit from biweekly preventative visits to printers. During the first week of classes, before midterms and finals, visits to high-volume areas should be…
A word from Ben: Thank you for everything you all do, and for what we’ll build together as the new Information Technology at Cornell. I’m proud to work with you all, and I’m excited about what we’ll…
Step 1: Submit an offboarding requestSubmit a CIT Offboarding Request, providing the department, supervisor’s name, and end date. This process handles the return of CITSG-managed computers and…
If you are configuring a newly migrated e-list, refer to Step 4 of the Migration Checklist for important information.Access List SettingsLog in to SimplelistsSelect an e-list to manageSelect manage…
Moderation in Simplelists is different from Lyris.Simplelists' moderation options are more complex than Lyris'Simplelists does not have per-member moderation bypassSimplelists does not have number…
Which E-Lists do I own?You can look up ownership with the Cornell University E-List Service.Where are my Simplelists e-lists?Learn how to navigate Simplelists to find the e-lists you manage.Why can't…
Step 1: Disconnect VPN and Turn Off WiFiOpen the "Cisco Secure Client" application and click the disconnect button if you are connected.Open the System Settings panel and select Wi-Fi.Turn off Wi-Fi…
Step 1: Disconnect VPN and Turn Off WiFiOpen the "Cisco Secure Client" application and click the disconnect button if you are connected.Open the quick settings panel (network, sound, and battery) and…