CITSG-supported faculty and staff can submit a request using our online form. Non-CITSG customers, please contact your local IT Support.

Customer-Initiated Device Request Process

Includes: loaners, kiosks, student workers, etc.

Here’s what to expect:

• We require the following details to begin the request:
  • Requested model (selected from standard bundles options)
  • The location the device will be (building and room number)
  • What the device will be used for
  • Date it is needed by
  • Purchase account number
• Deployment Coordination: When the device arrives and is prepared, both the user and the manager will be contacted to coordinate deployment. 

New Hire Device Request Process

Here’s what to expect:

• We require the following details to begin the request:
  • NetID
  • Requested model (selected from standard bundles options)
  • Start date
  • Address (if the user is fully remote)
  • Any additional accessories
  • Purchase account number
• Order Notification: The manager will be notified once the computer has been ordered.
• Deployment Coordination: When the device arrives and is prepared, both the user and the manager will be contacted to coordinate deployment.

Fiscal Year Device Replacement Process

CITSG will reach out prior to the FY change to advise you on what devices in your unit are due for replacement.

Here’s what to expect:

• Recommend a Replacement: Based on your current device, we’ll suggest a suitable replacement.
• Gather Your Preferences: Your manager will determine your model and technical specifications.
• Confirm Your Working Location: To ensure accurate delivery and setup support.
• Purchase Ticket Creation: We’ll handle the creation of the purchase request for you.
• Deployment Coordination: Once your new device arrives, a technician will image and prepare the device, then reach out to you to schedule the deployment.

Device Redeployment Process

Here’s what to expect:

• We require the following details to begin the request:
  • The model and/or SN of the desired device
  • NetID of the user
  • Start date/ needed by date
  • Address (if the user is fully remote)
  • Purchase account number (if any additional accessories are needed)
• Deployment Coordination: Once your device has been gathered and prepared, a separate deployment ticket will be created, and a technician will reach out to schedule deployment.

Information for Remote Users

• If your new device is being shipped to a remote working location, a return label will be included to return your current device.
• Your department is expected to provide a FedEx number for laptop shipping; otherwise, CITSG will charge back the account used to purchase the laptop.
• If you have an issue with your device, and it needs to be shipped to campus for repair, your department will pay for shipping costs.
• Apple laptops will be drop-shipped to the end user. Do not open your computer until your scheduled deployment time with a technician.

Offboarding Returns

The following options are available for returning devices:

• The manager will collect the devices from the user and schedule a time for them to be dropped off or picked up at an on-campus location.
• The user can drop the devices off at 337 Pine Tree Rd. (East Hill Plaza).
• Remote Users: The customer’s department can arrange for the return of the items, or CITSG can arrange for retrieval with a third-party service.