Keep AI Companion Out of MeetingsCan I disable all AI Companion features in all meetings that I schedule (own)?Yes. Log into your Cornell Zoom Account and select Settings, then…

What Services Are Offered? Important: Make sure you are only selecting services that are marked for use with CIT - Portal. The TDX Service Catalog contains services and offerings used by non-CIT…

When deciding whether to activate AI tools to summarize or analyze Zoom meeting transcripts and cloud recordings, consider carefully whether the potential benefits of using AI Companion outweigh the…

About Smart RecordingZoom Smart Recordings can only be created from recordings in English.Smart Recording with AI companion must be enabled in the host’s Zoom account settings to use this…

Use Zoom AI Companion features with caution. To review full accuracy, privacy, and security considerations when working with Zoom AI Companion content, visit AI Companion Privacy and Security…

About Zoom AI Companion  Zoom AI Companion is one of the approved Artificial Intelligence tools in use at Cornell.AI Companion can:create an automated summary of a meeting, which hosts can…

Purpose of Ticket NotificationsHaving tickets properly set up in TDX is essential so that you can notify customers and other technicians with updates.Updating Statuses Through TicketsNote: Start on…

Use Zoom AI Companion features with caution. To review full accuracy, privacy, and security considerations when working with Zoom AI Companion content, visit AI Companion Privacy and Security…

Important: Users that still have Clutter enabled in Outlook should disable this discontinued feature as recommended by the CIT Email. Why is This Happening? When users report that they are not…

Ticket Ownership Important: Refresh your page before taking a ticket as it may not reflect the latest status. Check to see if anyone is currently viewing or working on the ticket before taking…

Searching for Users Most search boxes in TDNext function in a similar manner by allowing a user to search for customers, clients, and more. They provide thorough details on a person's recent…

Why Cancel a Ticket? If a ticket is created by spam, a test or unwanted email, it should be cancelled to prevent it from appearing in reports. Cancelling a Ticket Note: Every TDNext desktop…

What is PII/Sensitive Information? Personally identifiable information (PII) and sensitive information can be described as data that makes it easy to pinpoint who someone is. As defined by Cornell…

Proxied Message Alert In the ticket feed, sometimes there are comments that come in via the TDX Email Service that are annotated with the alert: "This message was proxied because the token was…

Disclaimer: You will need TDAdmin access as a system administrator or ticketing app administrator to access and modify Response Templates. What Are Response Templates? When technicians are…

Disclaimer: This information is based on the release of TeamDynamix 11.4 from Fall 2021. Purpose of Groups TeamDynamix uses groups for two purposes: Groups connected to a Ticketing application…

The TeamDynamix mobile app allows TDNext users to use some features of the platform from their mobile device.Use of the TeamDynamix mobile app is restricted to staff with TDNext access rights.Install…

When entering into a contract with a vendor for digital products or services, the products or end product of the service must comply with Cornell's Policy 5.12, Web Accessibility Standards. The…

SiteDetour is a URL redirect service. You can add/change/delete URL redirects directly from DNSDB’s Batch page. If you have permission to use the site which you want to create a redirect for, you’ll…

1. Navigate to TDNext, then select your name in the top right of the window. 2. Select My Profile. The Person Detail window will open. 3. Select the Settings tab from the menu at the top of…