Use Zoom AI Companion features with caution. To review full accuracy, privacy, and security considerations when working with Zoom AI Companion content, visit AI Companion Privacy and Security…

Important: Users that still have Clutter enabled in Outlook should disable this discontinued feature as recommended by the CIT Email. Why is This Happening? When users report that they are not…

Ticket OwnershipImportant: Refresh your page before taking a ticket as it may not reflect the latest status.Check to see if anyone is currently viewing or working on the ticket before taking…

Searching for Users Most search boxes in TDNext function in a similar manner by allowing a user to search for customers, clients, and more. They provide thorough details on a person's recent…

Why Cancel a Ticket? If a ticket is created by spam, a test or unwanted email, it should be cancelled to prevent it from appearing in reports. Cancelling a Ticket Note: Every TDNext desktop…

What is PII/Sensitive Information? Personally identifiable information (PII) and sensitive information can be described as data that makes it easy to pinpoint who someone is. As defined by Cornell…

Proxied Message Alert In the ticket feed, sometimes there are comments that come in via the TDX Email Service that are annotated with the alert: "This message was proxied because the token was…

Disclaimer: You will need TDAdmin access as a system administrator or ticketing app administrator to access and modify Response Templates. What Are Response Templates? When technicians are…

Disclaimer: This information is based on the release of TeamDynamix 11.4 from Fall 2021.Purpose of GroupsTeamDynamix uses groups for two purposes:Groups connected to a Ticketing application can have…

The TeamDynamix mobile app allows TDNext users to use some features of the platform from their mobile device.Use of the TeamDynamix mobile app is restricted to staff with TDNext access rights.Install…

When entering into a contract with a vendor for digital products or services, the products or end product of the service must comply with Cornell's Policy 5.12, Web Accessibility Standards. The…

SiteDetour is a URL redirect service. You can add/change/delete URL redirects directly from DNSDB’s Batch page. If you have permission to use the site which you want to create a redirect for, you’ll…

1. Navigate to TDNext, then select your name in the top right of the window.2. Select My Profile. A User tab will open. 3. Select the Settings tab from the menu ribbon at the top…

1. Navigate to the report that you want to export to an Excel spreadsheet.2. Select the Actions dropdown in the upper left corner of the report. 3. Select Export to Excel. …

…

To create a safe space in which faculty, staff, researchers, and students could explore new technology developments, the first Emerging Tech Dialogue: Artificial Intelligence in Higher Education…

Access Notification SettingsIn the top right of the Teams App, select the Settings and more (…) button next to your account icon, then from the dropdown menu select Settings.From the Settings…

Comparison of Transcription and Captioning OptionsOptionAdditional Cost?Are Participants / Speakers IdentifiedAvailable to Undergrads?Available to Grad Students?Available to Staff and Faculty?Zoom…

Setup of Shibboleth Non-Person Impersonation using an Exchange Group Account (EGA), and the addition of EGA members to access the account, can only be requested by the EGA owner.If you and…

Notifications About This ProcessAs part of the Strategic Storage Initiative, direct communications were sent to all alumni with Google accounts in 2022 and 2023. Alumni with accounts larger than 200…