Your Cornell email account is connected to your status at Cornell as active faculty, student, alumni, or staff. If your connection with Cornell changes, for example by changing from student to alumni…
For OwnersIf you need assistance with an e-list, you can submit a support request. For AdminsIf you need assistance with an e-list, contact the owner. You can look up the owner for a specific e…
If you had a Cornell Qualtrics account in the past, but haven't used it in years, and you encounter an error when trying to sign in, "Unable to process the request," your account may have been…
About Transcode "Flavors"When video content is uploaded to Video on Demand (VoD), it is often in a format incompatible with, or not optimized for, online streaming. To make video usable in a…
Log in to SimplelistsSelect an e-list to manageClick manage lists from the menu on the leftClick Members beneath the Action column on the appropriate listProceed with steps below to add or remove…
The Service Delivery Analyst (SDA) plays a key role in ensuring the delivery of high-quality IT services that meet business needs. Aligned with ITIL® 4 principles, the SDA supports the Service Value…
The governing bodies defined below play a pivotal role in aligning IT initiatives with Cornell's strategic priorities with the ultimate intent to foster innovation, to realize intended benefits, to…
Interactive 6-hour Prosci workshops on organizational change management fundamentals are being offered at no cost to all faculty and staff. Additional resources with shorter time commitments are also…
Before you begin, prepare the small image you want to use inline in documentation:Use your graphics utility of choice to create a screen capture, and crop appropriately.Final size should be 20x20px -…
The notes feature allows you and your team to:Collaborate in real time;create an agenda;take notes;add tasks. When participants are assigned a task in the meeting, they will receive an email…
To create a safe space in which the Cornell community could explore change management, the Emerging Tech Dialogue: Navigating Change symposium focused on conversations rather than slide decks. Please…
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How to Run the ReportIn OneDrive, click the gear icon found in top right of the Microsoft ribbon. Select OneDrive Settings. Select More settings Select Run sharing report. Choose a location to…
A practice sponsor is a senior leader responsible for championing, guiding, and enabling the success of a specific Service Management practice. This individual provides strategic oversight,…
The Service Management SIG is a monthly meeting open to all Cornell service providers, technical support providers, and those interested in learning more about service management topics.…
Manage E-list AdminsTo add, remove, or change an Admin of an e-list:Log in.Select the account and e-list you want to manage by using the dropdown in the upper right.From the menu on the left,…
Update/Patch Your ComputerEnter “Windows Update Settings” in the Windows Search bar and select Windows Update Settings from the results.Alternatively, you can click on the updates icon located in…
After logging in, select your login account name (the email address you signed in with) in the upper right of the window, then select Personal Settings.If your login account name isn't visible,…
Restricted and confidential informationIncludes but not limited to what is listed at Data Types (High Risk, Moderate Risk, Low Risk).TranscriptionTranscriptions are text records of the spoken content…
CU Print has job filters in place to ensure that the system performs optimally. However, printing delays can still occur. Here are some common causes of a print taking a long time:Complex…