AI Ticket Summaries, when turned on for a Ticketing Application, will display in a "View Ticket Summaries" expandable element at the top of each ticket. TDNext users can use AI Ticket Summaries to…
In the first issue of CIT Spotlights & Transitions, the division celebrates many accomplishments, awards, and milestones. This issue also coincided with the President's Awards for Employee…
Defining a “Sensitive System” Logging in to the Cornell Library system to request an interlibrary loan isn’t the same as accessing Workday to change your direct deposit information. One resource…
Software RequestsA small number of applications may already be available to you on your device via Software Center (Windows) or Self Service (Mac).To submit a software request, follow the links below…
This information applies only to the desktop versions of Microsoft products. The online versions do not currently offer the option to customize your ribbons.Microsoft allows you to customize each app…
During [regular business hours] live audiovisual assistance is available for classrooms in the College of Arts & Sciences. If no one is available, or all support staff are busy, you will be…
Pre-made Cornell themed template links are available at the bottom of this article. Customize Survey AppearanceOpen the form you want to customize in Microsoft Forms, or…
February 2026 Customer Support Metrics Response SLA: 95.8% (up 1.1% from prior month)Resolution SLA: 92.4% (down 1.9% from prior month)Backlog Growth Rate: 1.3% (decrease from…
Active Students, Staff, FacultyActive students, staff, and faculty who exceed the amount of storage available will first receive warnings that you are approaching (or exceeding) your storage limit.…
This generative AI feature, created in partnership between the IT Communications & Documentation team and Ivy.AI, is designed to provide answers to your Microsoft-related questions. When you…
In November, recent graduates' affiliation changes from student to alumni. Alumni Google accounts, including email and Drive, are limited to 5 Gigabytes (GB). If an account is larger than 5 GB…
1. Open and Assign the TicketOpen the related TDX ticket.Assign the ticket to your workload.2. Order Paper through e-ShopOpen e-SHOP and log in.Click PunchOut → WB Mason.Using information from the…
What Is DMARC?DMARC is a set of standards and policies used to validate the authenticity of an email’s sender and prevent delivery of “spoofed” email. “Spoofing” is when a sender has…
Use the instructions below if you can't complete Two-Step Login (Duo) authentication because: you have not yet activated the Duo Mobile app on your smartphone, but have used your smartphone for…
SharePoint owners need to protect information which may unintentionally be visible to the entire Cornell community through search and AI tools. Here's how to review and respond to email notices.…
Set Up Touch ID on Your Apple (MacOS or iOS) DeviceFor information about how to set up your Apple device to use Touch ID, visit Apple's documentation, Use Touch ID on MacAdd Touch ID to Your Duo…
"Personal" in this document refers to files you create for your work-related tasks, such as spreadsheets, letters, and memos. It does not apply to files you create and use outside your work-related…
Windows DevicesIn Windows 11, go to the Start menu and select SettingsSelect Privacy & securitySelect Camera or MicrophoneFind Microsoft Teams on the list. If the camera or microphone is off,…
CU Print uses 3 US standard paper sizes:LT - letter size 8.5" x 11"LG - legal size 8.5" x 14"LG - ledger or tabloid size 11" x 17"LT is similar in size to the international standard A4 size (8.27" x…
CITSG-supported faculty and staff can submit a request using our online form. Non-CITSG customers, please contact your local IT Support.Customer-Initiated Device Request ProcessIncludes: loaners,…