CITSG-supported faculty and staff can submit a request using our online form. Non-CITSG customers, please contact your local IT Support.Docks Dell Pro DockCost~ $150Maximum Power…
Cornell made a configuration change to Lyris E-lists in February 2026 to enforce DMARC security policy. E-lists that include non-“@cornell.edu” members and to which members post by email were…
Publishing ScheduleSent on the third Thursday of the month.Shift as needed for holidays; January 1 and July 2 were both Thursdays in 2026. Publishing on January 22 and July 23, the fourth Thursdays,…
Add a TopicTopics are added on a landing page of a service (or just a landing page if there's no attached service). Find them listed under Service Categories & Topics when you edit the page. You…
Use CrashPlan to transfer files from an old device to the new one, move the backup, and update backup settings.Transcript: The full transcript for this video is available on YouTube in the…
Cornell advises against including any restricted or sensitive data or information that might be inappropriate for sharing with AI model training in meetings or webinars that include use of Zoom…
This page contains a list of recommended training options for Microsoft Power BI, as well as Microsoft Fabric.Microsoft Power BI Training (free, online)Official Power BI training courses offered by…
CharterPurposeThis charter provides organizational structure to security and privacy incident response, consistent with requirements promulgated by various federal, state and contractual requirements…
TDX Application Administrators can limit who can — or cannot — use a specific Type in a TeamDynamix Ticketing application or Project by associating groups with that Type. Open the ticket…
AI Ticket Summaries, when turned on for a Ticketing Application, will display in a "View Ticket Summaries" expandable element at the top of each ticket. TDNext users can use AI Ticket Summaries to…
In the first issue of CIT Spotlights & Transitions, the division celebrates many accomplishments, awards, and milestones. This issue also coincided with the President's Awards for Employee…
Defining a “Sensitive System” Logging in to the Cornell Library system to request an interlibrary loan isn’t the same as accessing Workday to change your direct deposit information. One resource…
Software RequestsA small number of applications may already be available to you on your device via Software Center (Windows) or Self Service (Mac).To submit a software request, follow the links below…
This information applies only to the desktop versions of Microsoft products. The online versions do not currently offer the option to customize your ribbons.Microsoft allows you to customize each app…
During [regular business hours] live audiovisual assistance is available for classrooms in the College of Arts & Sciences. If no one is available, or all support staff are busy, you will be…
Pre-made Cornell themed template links are available at the bottom of this article. Customize Survey AppearanceOpen the form you want to customize in Microsoft Forms, or…
April 2026 Customer Support Metrics Response SLA: 95.5% (down 1% from prior month)Resolution SLA: 91.3% (down 1.6% from prior month)Backlog Growth Rate: 4.4% (increase from prior…
Active Students, Staff, FacultyActive students, staff, and faculty who exceed the amount of storage available will first receive warnings that you are approaching (or exceeding) your storage limit.…
CITSG recommends standard device models to streamline your deployment process. If these options do not meet your needs, your request must include the business case and leadership approval.Refer to…
This generative AI feature, created in partnership between the IT Communications & Documentation team and Ivy.AI, is designed to provide answers to your Microsoft-related questions. When you…