Help for Locked Google Accounts
If a Google account exceeds its storage limit, the account will be locked until you reduce the amount of data in email and Drive. This explains how to regain access depending on your status with the university.
This article applies to: Cornell Google Workspace for Faculty and Staff , Cornell Google Workspace for Students
Active Students, Staff, Faculty
Active students, staff, and faculty who exceed the amount of storage available will first receive warnings that you are approaching (or exceeding) your storage limit. If you do not reduce the amount of data in your Cornell Google account you will not be able to send or receive email.
You can request temporary access for seven days using this form so that you can reduce your data.
Here are tools to manage your Google storage.
Newly-Graduated Students
Students who recently graduated have a 5 GB storage limit applied to a Cornell Google account in the following November. If you exceed this limit, you will no longer be able to send or receive email, and your account will be locked. If you don't reduce the stored files to below 5 GB, the Google account will be deleted within 60 days.
Newly-graduated students can use this form to request temporary access.
Here are tools to save your personal data.
Alumni with Google Accounts
Alumni with Google accounts that exceed the amount of storage available will first receive warnings that you are approaching (or exceeding) your storage limit. If you do not reduce the amount of data in your Cornell Google account you will not be able to send or receive email.
You can request temporary access for seven days using this form so that you can reduce your data.
Here are tools to manage your Google storage.
Your Google Account is Going Away
If you leave the university, and you are no longer entitled to a Google account, your account will eventually be deleted. The time period between when you leave and when the account is deleted varies; see the information here to learn more based on your specific situation.
Use this form to request seven days of access to download any content you wish to save before your account is deleted.
Here are tools to save your personal data.
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