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This information applies only to the desktop versions of Microsoft products. The online versions do not currently offer the option to customize your ribbons.Microsoft allows you to customize each app…

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Microsoft 365 Copilot Chat, Microsoft 365 Productivity Bundle, Microsoft Outlook
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Troubleshooting

During [regular business hours] live audiovisual assistance is available for classrooms in the College of Arts & Sciences. If no one is available, or all support staff are busy, you will be…

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Active Students, Staff, FacultyActive students, staff, and faculty who exceed the amount of storage available will first receive warnings that you are approaching (or exceeding) your storage limit.…

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Cornell Google Workspace for Faculty and Staff, Cornell Google Workspace for Students
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Troubleshooting

This generative AI feature, created in partnership between the IT Communications & Documentation team and Ivy.AI, is designed to provide answers to your Microsoft-related questions. When you…

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Microsoft 365 Productivity Bundle, OneDrive
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Troubleshooting, Use OneDrive

In November, recent graduates' affiliation changes from student to alumni. Alumni Google accounts, including email and Drive, are limited to 5 Gigabytes (GB). If an account is larger than 5 GB…

Related to: deprovisioning
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Cornell Google Workspace for Students
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Using Google Workspace (students)

1. Open and Assign the TicketOpen the related TDX ticket.Assign the ticket to your workload.2. Order Paper through e-ShopOpen e-SHOP and log in.Click PunchOut → WB Mason.Using information from the…

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IT Professionals
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CU Print
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What Is DMARC?DMARC is a set of standards and policies used to validate the authenticity of an email’s sender and prevent delivery of “spoofed” email. “Spoofing” is when a sender has…

Related to: email
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Email @ Cornell
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Troubleshooting, DMARC

Use the instructions below if you can't complete Two-Step Login (Duo) authentication because: you have not yet activated the Duo Mobile app on your smartphone, but have used your smartphone for…

Related to: smartphone
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NetIDs, Two-Step Login
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Manage Devices, Troubleshooting

SharePoint owners need to protect information which may unintentionally be visible to the entire Cornell community through search and AI tools. Here's how to review and respond to email notices.…

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SharePoint
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Using SharePoint

Set Up Touch ID on Your Apple (MacOS or iOS) DeviceFor information about how to set up your Apple device to use Touch ID, visit Apple's documentation, Use Touch ID on MacAdd Touch ID to Your Duo…

Related to: two factor authentication
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Two-Step Login
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Log In, Manage Devices

"Personal" in this document refers to files you create for your work-related tasks, such as spreadsheets, letters, and memos. It does not apply to files you create and use outside your work-related…

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OneDrive
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Use OneDrive, Get Started with OneDrive

Windows DevicesIn Windows 11, go to the Start menu and select SettingsSelect Privacy & securitySelect Camera or MicrophoneFind Microsoft Teams on the list. If the camera or microphone is off,…

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Microsoft Teams
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Troubleshooting

CU Print uses 3 US standard paper sizes:LT - letter size 8.5" x 11"LG - legal size 8.5" x 14"LG - ledger or tabloid size 11" x 17"LT is similar in size to the international standard A4 size (8.27" x…

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CU Print
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Troubleshooting

FY26 Device Replacement ProcessHere’s what to expect:Recommend a Replacement: Based on your current device, we’ll suggest a suitable replacement.Gather Your Preferences: Your manager will collect…

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Central IT Service Group (CITSG) Support
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Standard Computer Bundles

Keynotes and Panel Discussion Alexander Colvin, Dean, ILR School Elizabeth (Beta) Mannix, Samuel Curtis Johnson Graduate School of Management, and Panel Discussion: Beta Mannix, Alexander…

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Emerging Tech Dialogues
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The Future of Work: People, Process, and Technology

Windows Hello can be used as an additional Two-Step Login (Duo) authentication method for web-based logins in case your primary method—Duo Mobile push, USB security key, or hardware token—is…

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Two-Step Login
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Manage Devices

The following career resources were contributed by Cornell colleagues for the October 14, 2025 Emerging Tech Dialogues event focusing on the Future of Work, during poster and lunch table discussions…

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Emerging Tech Dialogues
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The use of RingCentral conversational SMS text exchanges implies consent between the sender and the recipient. However, industry standards still require opt-out solutions. Cornell University only…

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Faculty, IT Professionals, Staff
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RingCentral
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A basic Microsoft Planner application is included in Cornell University's Microsoft 365 license, available to students, staff, and faculty. Microsoft Project becomes Planner PremiumMicrosoft…

Related to: Microsoft Office 365
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Faculty, Staff
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Microsoft 365 Productivity Bundle
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Additional Software

What Is the Form For?The form creates a service request with the Email Services team. If you or another administrator of your email account are already working with Email Services or some other…

Related to: security
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Email @ Cornell, Security & Policy
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Troubleshooting, DMARC

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