Skip to main content

Cornell University

Get Help

On This Page

The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.

Think a service might be broken? Check the IT Alerts page.

Have a question? Here are some common issues with solutions to help you. Visit Top Ten Hot IT Topics.

Ways to Contact

See the Additional Notes in the sidebar. On a tablet or smartphone? Scroll down.


Phone Support

8am-6pm (Eastern Time) Monday-Friday

Chat Support 

  • To chat, type your question in the Ask Big Red window.
  • If the chat window is not open, click the Ask Big Red chat icon.
  • If Ask Big Red cannot answer your question, type live agent to chat with a support technician during business hours.

Online Support

Network Monitoring

Network Status Monitoring 6am-6pm (Eastern Time), Monday-Friday


To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.