The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the IT Alerts page.
Tech Tips
Visit Top Ten Hot IT Topics to learn more about common issues and the solutions to help you.
Ways to Contact
See the Additional Notes in the sidebar. On a tablet or smartphone? Scroll down.
Hours
Phone Support
8am-6pm (Eastern Time) Monday-Friday
Chat Support
- To chat, type your question in the Ask Big Red window.
- If the chat window is not open, click the Ask Big Red chat icon.
- If Ask Big Red cannot answer your question, type
live agent
to chat with a support technician during business hours. - If no agents are available, the chatbot will help you open a ticket.
Online Support
Network Monitoring
Network Status Monitoring 6am-6pm (Eastern Time), Monday-Friday
Comments?
To share feedback about this page or request support, log in with your NetID