TeamDynamix is Cornell's IT service management and ticketing tool that:
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Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
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Provides a simple, streamlined user interface for all users, including end-users and technicians.
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Allows support organizations to easily assign and update ticket classifications.
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Uses ticket data to provide key performance indicators (KPIs) and other metrics in a dashboard setting.
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Can be used to create automated multi-step ticket workflows.
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Provides a mobile experience for users through responsive application design.
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