TeamDynamix is Cornell's IT service management and ticketing tool that:
- Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
- Provides a simple, streamlined user interface for all users, including end-users and technicians.
- Allows support organizations to easily assign and update ticket classifications.
- Uses ticket data to provide key performance indicators (KPIs) and other metrics in a dashboard setting.
- Can be used to create automated multi-step ticket workflows.
- Provides a mobile experience for users through responsive application design.
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