TeamDynamix is Cornell's IT service management and ticketing tool. In an effort to better represent the needs of the Cornell IT community overall, TeamDynamix will: 

•  Provide a self-service experience via web portals and web forms for Cornell and non-Cornell users. 

• Provide a simple, streamlined user interface for all users, including end-users and technicians.  

• Allow support organizations to easily assign and update ticket classifications. 

• Use ticket data to provide KPIs and other metrics in a dashboard setting. 

• Create automated multi-step ticket workflows. 

• Provide a mobile experience for users through responsive application design.