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TeamDynamix

IT Service Management tool
TeamDynamix will launch for all IT units in April 2020. 

TeamDynamix is Cornell's IT service management and ticketing tool. In an effort to better represent the needs of the Cornell IT community overall, TeamDynamix will: 

  •  Provide a self-service experience via web portals and web forms for Cornell and non-Cornell users. 

  • Provide a simple, streamlined user interface for all users, including end-users and technicians.  

  • Allow support organizations to easily assign and update ticket classifications. 

  • Use ticket data to provide KPIs and other metrics in a dashboard setting. 

  • Create automated multi-step ticket workflows. 

  • Provide a mobile experience for users through responsive application design. 


Service Details

Audience(s):

Regulated Data:

Not applicable or information not available.

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