Why Cancel a Ticket?

If a ticket is created by spam, a test or unwanted email, it should be cancelled to prevent it from appearing in reports.

Cancelling a Ticket

1. Navigate to TDNext.

2. Select the waffle icon then scroll to select the CIT - Ticketing application. A new tab will open.

3. Select Tickets on the left hand menu.

4. Select the ticket that you want to cancel. A new window will open.

5. Select Actions then Update.

6. Set the Status to Cancelled.

7. Enter a comment such as "spam" or "test" into the Comments field.

8. Remove any recipients from the Notify fields.

9. Select Save.