Why is This Happening?

When users report that they are not receiving TeamDynamix emails this is typically because Outlook is routing the messages to Junk.

Set an Email Address as a Safe Sender

To resolve Junk routing of TeamDynamix emails, we recommend that users set the TeamDynamix emails as a "Safe Sender,"

1. Log onto your Cornell Outlook account.
2. Select an email from your Junk Email folder.
3. Right-click or Cmd-click on the email and select Rules > Manage Rules. A new window will open.
4. Select Junk Email from the left hand menu.
5. Scroll down to the Senders section and select + Add safe sender.
6. Enter the address you want as a safe sender then select OK.

Further, if you have issues or questions, email tdx-support@cornell.edu.