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TeamDynamix will be updating the platform to version 11.10 on Saturday, October 19, 2024. The release will include a number of enhancements to the service management process, administrative features, the client portal experience, and to reporting.Read below for more information about particular…
On Tuesday, September 10, 2024, between 9:00am and 11:59am, the TeamDynamix sandbox environment will be refreshed with content from the production system. This refresh will affect all Cornell TeamDynamix instances.
On Wednesday, June 26, 2024, TeamDynamix released a mobile app for the platform, allowing support staff and technicians to connect using a mobile device.
The Office of the University Registrar at Cornell University is partnering with CourseLeaf to modernize three critical areas of Curriculum Lifecycle Management (CLM) across all colleges and schools. Implementing this tool will support academic operations and processes such as curriculum management…
The Office of University Registrar (OUR), Cornell Information Technologies (CIT), colleges and schools will partner to implement Stellic, a degree audit planning and tracking platform and course schedule planning system.
The Degree Audit platform is a software as a service solution that will:
The Office of University Registrar (OUR) and Cornell Information Technologies (CIT) will partner with colleges and schools to implement Stellic, an Enterprise Degree Audit (EDA) platform that supports the university’s faculty, administrators, and students with user-friendly tools to plan and track…
On Saturday, October 28, 2023, TeamDynamix will be upgraded to version 11.8. This release will introduce several new and enhanced features.
Of particular interest to Cornell IT staff are the following:
Report Enhancements
Charts and graphs will be improved, with a more modern-feeling experience…
Looking to find out more about key IT@Cornell services?
This list is updated periodically to reflect topics most in demand by those in the Cornell community.
TeamDynamix is Cornell's IT service management and ticketing tool that:
Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
Provides a simple, streamlined user interface for all users, including end-users and technicians. …
The purposes of IT Governance are to:
These recommendations apply to personally-owned computers that will be used to access Cornell services. (Faculty and staff using university-owned computers should work with their unit's technical support and business office.)
Providing Desktop Support for users and devices across over 50 campus units.
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Endpoint Protection software protects your computer from viruses and other malicious software and can help contain threats.
Welcome to Computer Hardware Repair We are located at 337 Pine Tree Road (East Hill Plaza)Normal Business Hours: Monday through Friday, 8am to 4:30pmCheck out the Hardware Repair News public Confluence page for found solutions to known or common hardware issues. Hardware Repair…
Endpoint Management Tools helps IT staff automate the deployment and ongoing maintenance of software for desktops and laptops in compliance with university policy.
Units adopting this service can expect to increase the technician-to-workstation ratio over that achievable with local point solutions…