What browser should I use to open Appspace?Appspace is officially supported on the current versions of Chrome, Firefox, Safari (in macOS), and Edge (in Windows). In practical use, Cornell users have found the fewest issues when using Chrome.

Bulkmail service notifications should use the Default Transactional send classification.Edit Content in Marketing CloudThe following instructions focus on service announcements and bulkmail communications, which typically contain minimal formatting and no images.

Salesforce may not sync quickly enough with Marketing Cloud to upload addresses and send immediately. Plan to load email addresses into Salesforce the day before you intend to send the bulkmail message through Marketing Cloud.Review Message for Custom Address FieldsReview or create the message…

Beginning August 4, 2026, IT professionals will have access to a new Ask Big Red Technical Support Chatbot directly within the TeamDynamix application. This secured chatbot is designed specifically to answer IT professionals' support and troubleshooting questions, helping technical community…

Supporting the federated model for Information Technology, these resources provide communication templates and guidelines.Information Technology Email SignaturesInformation Technology PowerPoint Template

Starting July 10, 2026, the Zoom licensing structure changed slightly. Zoom accounts at Cornell now include Essentials (for faculty, staff, academic, temporary, exception, and affiliate employment classifications) and Student (for students and anyone not in the Essentials category).Essentials…

What CU Print ProvidesToner cartridges: All models (BW, Color, MFP). Supplied by Toshiba under the service contract.Waste toner bottles: Color and MFP devices only.

When to Escalate to ToshibaOpen a Toshiba service call when:A hardware component has failed (fuser, drum unit, feed rollers, internal mechanism) and the device cannot be restored through standard PM procedures.The device displays a persistent error code that is not cleared by a reboot, toner…

Diagnosing Card Reader ProblemsSymptomFirst StepsCard hover produces no response (no light, no sound, no screen activity)Check physical USB connection between reader and printer. Reseat the cable. If no change, reboot the printer.Reader light activates but job does not release

Accessing the PaperCut Admin PortalConnect to the Cornell campus network (or CU VPN).Navigate to printing.cornell.edu:9192/admin.Log in with your assigned user and password. If you receive an “access denied” error, your account has not been granted admin privileges. Contact your supervisor.

Device Categories and Naming ConventionQueue suffixDevice categoryCapabilities-BWBlack & white laserPrint only. Letter and legal paper. No ledger, no scan.

Visit FrequencyFall and Spring semesters benefit from biweekly preventative visits to printers. During the first week of classes, before midterms and finals, visits to high-volume areas should be increased.

A word from Ben: Thank you for everything you all do, and for what we’ll build together as the new Information Technology at Cornell. I’m proud to work with you all, and I’m excited about what we’ll accomplish next! Let's celebrate some recent applause-worthy moments.

RingCentral phone accounts are assigned upon request to individual employees. Logging into a RingCentral account to make or receive calls or manage voice mail messages requires the individual's NetID and authentication credentials.

Only IT professionals can order this service for department-owned or leased office space. 

Previously, suspicious emails were reported either by forwarding them to the IT Security Office or by using a third‑party tool called PhishAlarm. Forwarding messages could result in unnecessary replies, and PhishAlarm will be retired in support of Resilient Cornell goals. This spring, Cornell…

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