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TeamDynamix "This message was proxied" Alert Notice

Learn what it means when you encounter a proxied message alert in TeamDynamix and why it happens.

This article applies to: TeamDynamix

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Proxied Message Alert


In the ticket feed, sometimes there are comments that come in via the TDX Email Service that are annotated with the alert:
"This message was proxied because the token was intended for [email address #1] but the reply was from [email address #2]. Further replies to this comment may no longer notify [email address #2]."

What Does This Alert Mean?


This warning is not something to worry about and can be ignored. This mainly occurs because the address that sent the reply email to TeamDynamix does not match the one that TeamDynamix sent the original outgoing message to.

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