This article applies to: TeamDynamix
- Cornell has a licensing agreement for a single instance of TeamDynamix (TDX).
Cornell’s instance of TDX is a private cloud instance.
- We don’t share databases with other TDX customers.
- We also contract for the vanity domain name option.
- We have created tdx.cornell.edu in Cornell’s domain name service.
- The current version of TDX is 10.3. Version 11 is expected to be released in Q4 2019.
What’s Inside a TeamDynamix Private Cloud
System Administrator access is in TDAdmin.
- Support user (technician) access is in TDNext.
Customer self-service access is in the Client Portal.
- Portal users can be authenticated or unauthenticated.
- System-wide settings like Security Roles, Locations, People, and Departments.
There is a system-wide Service Catalog, Knowledge Base, and Client Portal.
- This will change in version 11.
What’s a TeamDynamix Application
- An application is a separate “bucket” within TDX that can have its own purpose, forms, services, security permissions, ticket types, etc. It’s analogous to what we use Companies for in Remedy.
- There are two basic types of applications: Ticketing and Asset.
- Ticketing can include service requests, incidents, major incidents, problems, changes ,and releases – these are called ticket classifications.
- Multiple ticketing applications can link to the same asset application.