CIT is implementing the following features for authentication to Microsoft Admin Portals, including Azure, Entra, Intune, and M365:

• New Multifactor Authentication (MFA) with Duo to comply with Microsoft’s mandatory MFA requirements
• A 10-hour token session limit

New Multifactor Authentication

Microsoft now requires MFA for their admin portals. You will receive an additional prompt during login as outlined below:

1. Open the admin portal logon page.
2. Enter your admin username.
3. Enter your password. A Verification Required window will display.

4. Click Continue.
5. Verify with Duo.

Submit a ticket to the IT Service Desk if you experience any issues with the verification process.

10-hour Session Limit

An authentication token’s lifetime is now limited to 10 hours. This means you will be prompted to re-authenticate after 10 hours from when you initially logged in. This is not an inactivity timeout – the timeout can occur even when you are actively working in a portal.

Troubleshooting

 If you receive one of the errors below, or an error that's similar, try the following options:

• If available, click the Sign in again button. Several attempts may be necessary to succeed.
• If no Sign in again button is available, please wait 15 minutes before attempting to log in again.