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If you attempt to send thousands of email invitations at once using the Qualtrics mailer, you may receive an error message that says your weekly email limit has been reached and you should try again…

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Surveys for Research (Qualtrics)
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Troubleshooting, Using Qualtrics

NOTE: Microsoft 365 Copilot is currently under review and not yet available at Cornell. However, a file you save today may be visible when more AI tools become available to campus. Take time to…

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Box, Cornell Google Workspace for Faculty and Staff, Cornell Google Workspace for Students, File Storage at Cornell, Microsoft Copilot Basic, Microsoft Document Storage, Microsoft 365 Productivity Bundle, OneDrive, SharePoint
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Google Storage, Microsoft Teams Storage, OneDrive Storage, SharePoint Storage, Use OneDrive, Using SharePoint, Box Storage, Data Security, OneDrive Storage, Use Copilot Chat, Using A.I., Using Google Workspace (faculty/staff), Using Google Workspace (students)

This information is intended for IT support professionals. End-users should contact local IT administrators about obtaining and using Microsoft 365 Desktop programs.Microsoft consolidated their…

Related to: Microsoft Office 365
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Software Licensing and Installation
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Business, Software Licensing Processes, Licensed Software for Faculty, Staff, and Students

Free Up Disk Space on a Windows ComputerCheck Storage Usage and Delete FilesFrom the Start (windows icon) menu, select Settings.Select System from the menu on the left, then Storage from the menu in…

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Central IT Service Group (CITSG) Support
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How To

Potential CausesIf you are trying to reduce your Cornell Google storage and are seeing a large amount in "Other," it may be due to one of several causes.System files and caches: These are files…

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Cornell Google Workspace for Faculty and Staff, Cornell Google Workspace for Students
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Troubleshooting

When you delete media in Video on Demand, it is automatically put into the Recycle Bin for 30 days, after which time it is permanently deleted. During that 30-day retention period, however, you…

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Video on Demand
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Common Tasks

Overview Due to pricing structures imposed by Google, universities stopped having access to free unlimited storage. As a result, all alumni accounts have a quota of 5 GB.  New alumni must…

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Cornell Google Workspace for Students
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Troubleshooting

During Fall 2025, Cornell is retiring the Duo Phone Call and Duo SMS Passcode methods. Affected campus populations will be notified by direct email about when this change will affect their accounts.…

Related to: Two-Step Login
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Two-Step Login
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Log In With Two-Step, Troubleshooting

In the Fall of 2024 Cornell faculty and staff had the option to adopt passkey technology -- sometimes known as one-touch login, or simply passkeys. Industries with valuable data -- like your bank --…

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Secure Connect
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Project Updates

Whether you’re using Box, SharePoint, or Microsoft Teams, collaborating on a document with coworkers is often as simple as sharing a link. However, this convenience can have steep cybersecurity…

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Box, Collaboration Tools, National Cybersecurity Awareness Month, SharePoint
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NCSAM Topics, Using SharePoint, Get Started with Box

To create a safe space in which the Cornell community could explore change management, the Emerging Tech Dialogue: Navigating Change symposium focused on conversations rather than slide decks. Please…

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Emerging Tech Dialogues
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Navigating Change

Artificial intelligence is a tool with the potential to do great good in the world. Perhaps you’ve already benefited from it, using it to analyze data or solve a problem. But like any tool used…

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National Cybersecurity Awareness Month
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NCSAM Topics

…

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Emerging Tech Dialogues
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Navigating Change

Apple Computer Hardware Repair Welcome to CIT’s Apple Computer Hardware Repair. We are an Official Apple Authorized Service Provider (AASP) Shop. Our team members are all Apple Certified…

Related to: apple
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Faculty, IT Professionals, Staff, Students
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Computer Hardware Repair
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Request Warranty Repair, Apple Hardware

New first lineDell Computer Hardware RepairDell Cornell-owned warranty hardware repair and Dell non-warranty parts quotes from the Computer Hardware Repair Team may only be requested by a…

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Faculty, IT Professionals, Staff
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Computer Hardware Repair
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Get Started with Dell Warranty Hardware Repair

Thanks to technology, your personal and financial information are accessible to you from anywhere that the internet is available. This is convenient, but it also comes with risk. If all you need to…

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National Cybersecurity Awareness Month
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NCSAM Topics

Searching the Web Versus Prompting AIWhen you search for information on the web, your search results give you a list of resources to peruse. If you want information about how the sun makes northern…

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Microsoft Copilot Basic
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Use Copilot Chat

You only have to check the Phish Bowl to see that scam emails are sent to Cornellians with high frequency and in great variety. Unfortunately, generative AI is making it easier than ever for hackers…

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National Cybersecurity Awareness Month
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NCSAM Topics

LastPass recommends the following steps to resolve the issue:Update your LastPass browser extension to the latest version. Visit Download LastPass for information on the latest version and how…

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Secure Password Management
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Troubleshooting

When you are creating a new team in Microsoft Teams, choose the Cornell Standard Team type unless you need specific functionality only available in one of the other templates. Choosing Class, Staff,…

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Microsoft Teams
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Guidelines and Recommendations

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