Disclaimer: You will need TDAdmin access as a system administrator or ticketing app administrator to access and modify Response Templates.What Are Response Templates?When technicians are processing…
Purpose of GroupsTeamDynamix uses groups for two purposes:Groups connected to a Ticketing application can have tickets assigned to them.Access to reports, knowledge base articles, and other features…
The TeamDynamix mobile app allows TDNext users to use some features of the platform from their mobile device.Use of the TeamDynamix mobile app is restricted to staff with TDNext access rights.Install…
When entering into a contract with a vendor for digital products or services, the products or end product of the service must comply with Cornell's Policy 5.12, Web Accessibility Standards. The…
SiteDetour is a URL redirect service. You can add/change/delete URL redirects directly from DNSDB’s Batch page. If you have permission to use the site which you want to create a redirect for, you’ll…
1. Navigate to TDNext, then select your name in the top right of the window.2. Select My Profile. A User tab will open. 3. Select the Settings tab from the menu ribbon at the top…
1. Navigate to the report that you want to export to an Excel spreadsheet.2. Select the Actions dropdown in the upper left corner of the report. 3. Select Export to Excel. …
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To create a safe space in which faculty, staff, researchers, and students could explore new technology developments, the first Emerging Tech Dialogue: Artificial Intelligence in Higher Education…
Access Notification SettingsIn the top right of the Teams App, select the Settings and more (…) button next to your account icon, then from the dropdown menu select Settings.From the Settings…
Comparison of Transcription and Captioning OptionsOptionAdditional Cost?Are Participants / Speakers IdentifiedAvailable to Undergrads?Available to Grad Students?Available to Staff and Faculty?Zoom…
Setup of Shibboleth Non-Person Impersonation using an Exchange Group Account (EGA), and the addition of EGA members to access the account, can only be requested by the EGA owner.If you and…
Notifications About This ProcessAs part of the Strategic Storage Initiative, direct communications were sent to all alumni with Google accounts in 2022 and 2023. Alumni with accounts larger than 200…
Phishing and other kinds of fraudulent or deceptive outreach efforts are ramping up in terms of frequency and stealth at Cornell. So the IT Security Office is working to help the community learn to…
On May 29, 2024, Chief Information Officer Ben Maddox is hosting a free, all-day symposium where faculty, staff, researchers, and students from the New York campuses can share ideas for…
Knowledge Base articles can send notification reminders to their owners about upcoming review dates in production environments. This can be changed within the article settings.Change Upcoming Review…
When is this happening?Network Services will begin migrating targeted networks to the new Kea environment on January 7, 2025. The larger portion of the migration is planned for January 14, 2025.Why…
Teams offers two built-in tools for improving the audio quality of your calls and meetings. Reduce Background Noise in Meetings Background noises can be picked up by your microphone and cause…
1. Navigate to https://cornell.account.box.com/login. 2. Select Continue or Not a part of Cornell-Ithaca & Cornell Tech as appropriate to log in with your credentials. 3. Select the shared…
Register to join us online by noon on Tuesday, May 28. In-person registration closed on May 17, 2024. Links to the recordings can be shared with faculty, staff, students, and researchers who missed…