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Qualtrics (Survey Tool)

Surveys and forms for the Cornell community

The Qualtrics mailer uses a default "from" address of invitation@surveys.mail.cornell.edu and the "reply-to" address of the individual's account. If you want to use custom from and reply-to addresses, we recommend setting up an Exchange Group Account (EGA) mailbox. A corresponding address that's usable in Qualtrics can then be set up to forward mail to the EGA and will resemble nameyouchoose@surveys.mail.cornell.edu.

Setting up these accounts helps with Cornell email security and deliverability and should be done for all very large survey invitation mailings.

Learn more about custom "From" and "Reply-To" addresses.

Cornell provides a survey tool, Qualtrics, for use at no cost by Cornell faculty, staff, and students. Users can create and distribute their own surveys and gather information in support of the university's educational mission and organizational goals. Qualtrics has been reviewed by CIT's security team and approved for conducting surveys at Cornell.

Use the Survey Tool

The Qualtrics Experience Basecamp provides training videos. Click Qualtrics CoreXM or Research Methodology. If prompted to sign in, click Sign in with SSO. For Organization ID, type cornell. You will then be able to sign in using CUWebLogin. You'll be asked to authorize the application.

Use of Surveys for Research
Human participant research conducted by or on behalf of Cornell researchers must receive prior approval or exemption from Cornell University's Institutional Review Board (IRB). Even in some cases where IRB review is not required under federal regulations, researchers conducting online surveys may nevertheless need to comply with Europe’s General Data Protection Regulation (GDPR) when collecting identifiable or coded personal data from persons who are physically present in certain European countries at the time of data collection. Contact the IRB (irbhp@cornell.edu) or Cornell’s Privacy Officer (gdpr@cornell.edu) to ensure that your research complies with the GDPR.

To determine whether or not your research requires review and approval by the IRB, review the decision tree Does Your Project Require an Application to the Cornell IRB Office? (linked under Do I Need IRB Approval?), a PDF published by Cornell's Office of Research Integrity and Assurance. Visit the IRB website for more information.

Any downloading of sensitive data from Qualtrics may only go to a computer, device, or server that is approved to handle it. Personally owned computers and devices should not be used, and work computers should be enrolled in Certified Desktop.

Graduating, resigning, retiring, or otherwise leaving Cornell? Find out what changes to expect for your Cornell Qualtrics account.

Support

In addition to the documentation on this website, you can visit Qualtrics Support for answers to most other questions and assistance with using the service. See Sign In to Submit a Request to Qualtrics Support.

Qualtrics can help you with most, but not all, things you need to do with their survey service. The following are handled by CIT and you can submit a support request by clicking the appropriate subject or submitting a general question or request.

Reactivate a disabled account (more information)
Change survey ownership
Add survey administrative collaborators outside Cornell
Allow your account to view name, email, IP address, and location fields in survey reporting
Recover a deleted survey
Send an invitation to a very large group (more information)
Adjust account permissions or other account-related issues, such as moving your account to or from a different institution

If you are a researcher looking to recruit participants for your research, you can contact Jeron Gilbert, Qualtrics' Research Services Account Executive, to discuss the for-fee services they offer.

Accessibility

Cornell University is committed to diversity and inclusiveness with the goal of providing an accessible, usable, and welcoming environment for faculty, staff, students, and visitors with disabilities.

Qualtrics' Check Survey Accessibility feature diagnoses your survey, indicates which questions are inaccessible, and gives other recommendations for increased accessibility to help you work towards WCAG 2.0 AA (and Section 508) compliant surveys.

Related Services

So You Want to Survey Cornell Students provides helpful tips and suggestions from the Office of Institutional Research and Planning.
Survey Calendar tracks when surveys of undergraduate students take place at Cornell, to help you in planning the timing of your survey.
Cornell Survey Research Institute offers survey project services including questionnaire development and testing, assistance completing Institutional Research Board forms, sampling, programming, administration, data delivery, analysis, report writing, best practices in survey research, and other services.
CCSS (Cornell Center for Social Sciences) helps social scientists with research design, data access, data management, and research computing resources.

Service Details

Audience(s):

Faculty IT Professionals Staff Students

Cost:

No Fee

Regulated Data:

See the Regulated Data Chart for Cornell policy considerations for this service.

Support Contact:

IT Service Desk

Phone: (607) 255-5500

Form to Get Help (if you have a NetID)
Form to Get Help (if you don't have a NetID)
Support Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support