Setting a Custom "From Address": Group Account
This article applies to: Qualtrics (Survey Tool)
By default, when sending a survey invitation from the mailer inside Qualtrics, the "From Address" is firstname.lastname@example.org. You can change the From Name, which is what shows in the preview in many email apps, to anything you want. The Reply-To Address by default will be the address associated with the Cornell Qualtrics account being used. (Read more about the default From Address.)
You can change the From and Reply-To to another Cornell address. You can also request a dedicated custom address.
- Request an Exchange Group Account (EGA) email account that the reply email can be delivered to.
- Submit a Qualtrics request to CIT to request an address that will resemble [a name you choose]@surveys.mail.cornell.edu to be used in Qualtrics itself as the From Address and Reply-To Address.
The second address supports Qualtrics' activities to get major email service providers to see your invitations as important, rather than classifying them as spam, and helps the university protect the security of its email system.