Skip to main content

Default "From Address"

This article applies to: Qualtrics (Survey Tool)


One way you can send someone an invitation to take a survey it to use the mailer built into Qualtrics. (Learn more about using the Qualtrics Mailer.)

Qualtrics takes steps to increase the likelihood your invitee's email service will classify it as a valued message, increasing the chance it will get their attention. One of these steps makes it necessary to set up in the system any "From Address" other than the default. Cornell also has certain requirements that help keep the university's mail secure.

When using the Qualtrics Mailer (found in the Distributions tab, under Emails), you will see, in the From section: 

  • A From Address of invitation@surveys.mail.cornell.edu
  • A From Name of Cornell University Survey
  • A Reply-To Email with the address associated with the account being used

Illustration of the From default text: Address of invitation@surveys.mail.cornell.edu, Name of Cornell University Survey, and Reply-To of the address associated with the user's Qualtrics account.

In the preview section of many email apps, prominence is given to the From Name. In this case, it's the default, Cornell University Survey.

A preview of a survey invitation with the default From Name, Cornell University Survey

You can change the From Name to whatever you'd like your invitee to see. This example has the placeholder text, "Your Unit Name."

A preview of a survey invitation with a custom From Name, Your Unit Name

The body of the message shows both the From Name and the address it's actually being sent from. In this case, there is a From Name of Your Unit Name, followed by the default From Address, invitation@surveys.mail.cornell.edu.

An email survey invitation with a custom From Name, Your Unit Name

The Reply-To address will accept either the default of the address associated with the Qualtrics account, or the default From Address of invitation@surveys.mail.cornell.edu. The easiest way to allow your invitees to respond to another address via email is to suggest it in the email itself, such as "If you have any questions, please contact address@cornell.edu."

About this Article

Last updated: 

Thursday, August 22, 2019 - 1:31pm

Was this page helpful?

Your feedback helps improve the site.

Comments?