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The electronic mailing list ezbackup-announce-l provides news and announcements about EZ-Backup to users at Cornell University. Join this list to find out about software upgrades and server downtime.To subscribe to the list: send an email message to ezbackup-announce-l-request@cornell.edu. No…
Automated BackupNo need to remember regular backups. EZ-Backup can be configured to back up everything automatically. Of course, files may also be manually backed up at any time.Flexible SchedulesMost computers are backed up overnight, when they’re used the least, but EZ-Backup allows users to…
Reliable SolutionBecause EZ-Backup is used to back up the University’s critical data, it is essential that the service be reliable. The EZ-Backup service is a stronghold backup solution for the University’s critical data, so it will be a centrally supported service, and is one that must be scalable…
For nearly all remote assistance sessions, you will be in direct contact with your technical support provider (TSP) either by phone or through the chat window. This means you are always free to ask questions or get clarification before permitting a particular action.
Here is a partial list of the…
Remote Support works with
Windows 10 or 11
macOS 10.14 or newer
iOS 12 or newer
Many versions of Linux (Ubuntu, Red Hat, Fedora, and Suse)
Centrally-provided enterprise cloud services are listed below. Be sure you use these enterprise cloud services instead of consumer versions. Using enterprise versions means:
Who is Able to Use BeyondTrust Remote Support?
Cornell's BeyondTrust Remote Support license limits use to people in designated IT support roles at the university. It is not available for end users or technicians to use to gain remote access into their office computers.
What are cloud services?Cloud services are easy to recognize. They...
If the service you are trying to access is one you have never used before, verify that you were given the correct access information and that your access privileges have been set up.
If the service is one you usually use, it may be experiencing a temporary problem.
If you type in the same password as always, but you get an "incorrect password" message no matter how carefully you check and retype it, your password may have been stolen. The person who stole it may have changed your password to block you from access to your own email and other services.…
A common problem: Check the "Caps Lock" indicator on your keyboard before typing your password; if the "Caps Lock" key has been pressed, your password might not be recognized. Uppercase and lowercase letters need to be typed exactly the same way every time you use the password.
Retype your…
Only the individual for whom the NetID is issued may use it according to University Policy 5.8, Authentication to Information Technology Resources. The policy outlines rules each community member must observe to avoid unauthorized use of the NetID:
See Google's Out of office or vacation reply help page.
How are Gmail and Google Workspace (formerly G Suite) different?
Google Workspace includes Gmail and several other tools. While you can continue to use your own Gmail account if you like, it will be completely separate from your Google Workspace account.
Your own personal Gmail account…
From the Mail menu, select Settings...Click Composing in the toolbar.From the Message Format dropdown list, select either Plain Text or Rich Text (HTML).Close the Composing dialog box.You can switch to a different format for an individual message by…
Mail doesn’t have a built-in auto-reply feature, but Mail users can set up an out-of-office message using Outlook on the Web.
We recommend using the Outlook on the Web settings for filtering junk mail, as they are processed on Microsoft’s servers. This means that they will be consistently applied no matter what client or app you use to read your mail. Automatic filtering is on by default.In addition, Mail can help you…
Depending on whether this is the first time you've started Mail, or the first time you've set up an account, some of these steps may appear in slightly different order. The information you enter on each screen remains the same.
If you need assistance, please first update to the latest version of…
User Experience
While using Mail (Apple's email client) to access an EGA, I get prompted repeatedly for my password, over and over again.
How to Solve this Problem
There is no current solution to this problem. The workaround is to use Outlook on the Web to access the EGA, or another…
Password storage is via a secure, two-factor password system. This allows for secure password storage while allowing authorized users to retain and share important system passwords.