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Ticketing Applications in TeamDynamix

This article applies to: TeamDynamix

Ticket Definition 

Ticketing can include any or all of the following:

  • Service Requests
  • Incidents
  • Major Incidents
  • Problems
  • Changes
  • Releases

These are called ticket classifications.

Per Application Settings

In each application of TeamDynamix these settings must be determined:

  • List of Ticket Types (and Type Categories).
  • Ticket Forms.
  • Settings for Ticket Impact, Urgency, Priority, Priority Matrix, Sources, Statuses.
  • Automation Rules.
  • Workflows, default workflow stages, etc.
  • Response Templates and Response Template Categories.
  • Saved Searches, Saved Reports.
  • Incoming email Monitors (multiple per app).
  • SLAs.
  • Application Security Roles.
  • Operational Hours.

About this Article

Last updated: 

Friday, September 18, 2020 - 3:33pm

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