Skip to main content

Cornell University

Ticketing Applications in TeamDynamix

This article applies to: TeamDynamix

On This Page

Ticket Definition 

Ticketing can include any or all of the following:

  • Service Requests
  • Incidents
  • Major Incidents
  • Problems
  • Changes
  • Releases

These are called ticket classifications.

Per Application Settings

In each application of TeamDynamix these settings must be determined:

  • List of Ticket Types (and Type Categories).
  • Ticket Forms.
  • Settings for Ticket Impact, Urgency, Priority, Priority Matrix, Sources, Statuses.
  • Automation Rules.
  • Workflows, default workflow stages, etc.
  • Response Templates and Response Template Categories.
  • Saved Searches, Saved Reports.
  • Incoming email Monitors (multiple per app).
  • SLAs.
  • Application Security Roles.
  • Operational Hours.


To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.