Record the Correct Service and Service Offering for a Ticket
How to add the correct service and service offering to your ticket.
This article applies to: TeamDynamix
What Services Are Offered?
Important: Make sure you are only selecting services that are marked for use with CIT - Portal.
The TDX Service Catalog contains services and offerings used by non-CIT support areas. Until you are familiar with the services and service offerings, use frequently selected services and the magnifying glass to search.
See Reference Guide - CIT Service, Service Offerings, and Activities for a full list of CIT's current Service Catalog.
Types and Services
Types and Services in TeamDynamix come from the IT Service Portfolio. Further, you may also use the Portfolio to find the appropriate service offering and activities in CIT, including all other departments, for your ticket by following the steps below:
1. Navigate to the IT Service Portfolio.
2. Select .
3. Find the service that you are looking for.
Editing the Service and Service Offering on a Ticket
1. Log onto TDNext.
2. Select a ticket you would like to edit. A new window will open.
3. Select from the top ribbon of the window.
Note: Partial words will not return results when searching for services. You must enter a complete term.
4. Enter a service offering in the Service field or by searching with the magnifying glass icon.
5. Enter a service activity in the Service Offering field or by searching with the magnifying glass icon.
Note: The Service Type will update on its own to match the Service and Service Offering. (See Start Work on an Existing Incident or Service Request.)
6. Select .
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