Remedy is an application for tracking customer requests, inquiries, and support needs. Many campus service providers use it to bring visibility to their teams’ work inside Remedy’s collaborative environment. Using Remedy gets work out of email boxes and off of sticky notes, enabling service continuity since the whole team can view the work at hand. It is a cost-effective way to reduce the number of service issues handled, improve issue resolution times, and gain business intelligence by compiling metrics over time.
Not only for information technology providers, Remedy is just as useful for facilities groups, business service centers, and human resources offices. See our Who Is Using Remedy article for a complete list of Cornell users.