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The IT@Cornell website update is well into its content publishing phase, after which it will move on to web accessibility and quality check. The site is planned for a launch in September after start-…

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IT@Cornell Website Upgrade and Redesign
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Project Updates

It is possible to set your pronouns in Cornell's Microsoft Office 365 through Teams or Outlook on the web. If you choose to make use of the feature, the information will appear on your profile…

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Microsoft Teams, Outlook on the Web
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Core Features, Email

Microsoft offers a variety of task management apps designed to meet different needs.To Do and Planner are available to students, staff, and faculty.Project has an additional…

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Office 365 Productivity Bundle
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CU Print was developed in response to the student body's request for a universal, affordable, and environmentally friendly system. CU Print provides printers and their supplies to site locations at…

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Faculty, IT Professionals, Staff, Students
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CU Print
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Administrative Tasks

Situation When trying to use Google's Transfer Your Content feature, you receive the message "Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact…

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Cornell Google Workspace for Faculty and Staff, Cornell Google Workspace for Students
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Troubleshooting

Step 1: Confirm That Beyond Identity Is InstalledThe Beyond Identity Authenticator software is required to use passkeys. This software can be automatically deployed to Cornell-managed devices…

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Faculty, IT Professionals, Staff
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Secure Connect
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Get Started

What Makes Google Drive Right for Your Storage Needs?If you collaborate with users outside of Cornell, particularly with international partners, it can be easier to use Drive with them. Some faculty…

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Faculty, Staff, Students
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File Storage at Cornell
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Google Storage

The following are highlights from the May 2023 task force meeting, representing the highest-priority proposals from each group. Most of the proposals are at some level of development. If you have…

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IT Functional Review Project
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Project Updates

Cornell CommunityThe IT@Cornell website serves the entire Cornell community with information and updates about IT-specific issues.OutletModeAudienceNotesPublic Safety at CornellEmail newsletterCampus…

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IT Professionals
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IT@Cornell Site Management
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Content, Notifications

Check Your Current StorageMost faculty, student, and staff Cornell Google accounts have 15 GB of storage allotted. Alumni accounts have 5 GB. When your account reaches its storage limit, Drive won't…

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Alumni, Faculty, IT Professionals, Staff
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Cornell Google Workspace for Faculty and Staff, Cornell Google Workspace for Students, Gmail
Topics:
Troubleshooting, Using Google Workspace (faculty/staff), Using Google Workspace (students)

User IssueIf you are required to use Two-Step Login to authenticate your login to a Cornell website or IT services but have not yet enrolled in the service, you will see the following screen…

Related to: Duo
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Two-Step Login
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Troubleshooting

PDF link test (Access restricted:  - July 2023) That messed up the paragraphs. Trying again. (Access restricted:  Jeff's Support Manifesto - July 2023)

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The term “orphaned content” is used to describe items left behind when their owner left the university without transferring ownership to someone else. When materials are orphaned, the owner will be…

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Faculty, IT Professionals, Staff, Students
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File Storage at Cornell
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Google Storage

Sign into your Cornell Google Workspace. Click Google Apps (the nine-dot icon in the toolbar), then select Drive. Click Shared with me in the left navigation column. Click More actions (the…

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Faculty, Staff, Students
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File Storage at Cornell
Topics:
Google Storage

Communicate a Major IncidentAcknowledge the Opsgenie alert.Go to the Major Incident channel in the CIT team and ask the person who created the major incident ticket if they need an alert. If…

Related to: service alert
Audience:
IT Professionals
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IT Communication and Documentation, IT@Cornell Site Management
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Notifications

Central IT Departmental Policy Statement The central IT organization (see organizational charts), comprised of CIT Enterprise Services, CIT Infrastructure, Customer Experience, IT…

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CIT Intranet
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CIO/CIT Policies

Biometric authentication is used in the computer world as a form of identification and access control. You may be familiar with it through fingerprint login or facial recognition like Touch ID…

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Secure Connect, Security & Policy
Topics:
Get Started, Secure Computers and Mobile Devices

Since 2022 LastPass has not supported the Microsoft Edge Legacy browser extension for LastPass. This action follows an announcement from Microsoft that the Edge Legacy desktop application will…

Related to: password manager
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Secure Password Management
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Troubleshooting

File Size Restrictions The default file size restriction for attachments is 4 MB. Email attachments adhere to this size limit. The following have file size restrictions greater than …

Related to: attachment size
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TeamDynamix
Topics:
Structure of TeamDynamix, Tickets, End Users

As the project moves forward, the executive committee welcomes feedback as well as volunteers. If you are interested in participating on any of the task forces, contact Sarah Christen. Hardware…

Related to: software purchasing
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IT Functional Review Project
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Project Updates

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