Purpose of Groups

TeamDynamix uses groups for two purposes:

1. Groups connected to a Ticketing application can have tickets assigned to them.
2. Access to reports, knowledge base articles, and other features restricted to members of certain groups.

Group Managers

What Can Group Managers Do?

Group managers maintain their groups by effectively keeping everything organized. Additionally, each group can have one or more managers.

Further, they have many responsibilities such as;

• Managing the memberships of the group.
• Adding and removing people from the group who are already members of their application.
• Moving members from one group to another.

Requests for Group Changes

To submit requests, application admins and group managers may create a ticket through TDNext or email tdx-support@cornell.edu.

Be sure to include the following information in the request:

1. The name(s) of the application(s) involved.
2. The name(s) of the group(s) involved.
3. The Cornell NetID(s) and name(s) of the person(s) involved.

Add/Remove Group Members

Adding Group Members

1. Navigate to TDNext.
2. Select the waffle icon then select the People application in the menu. A new tab will open.
3. Select Groups in the left hand menu.
4. Navigate to the Search field and search for your group. A new window will open.
5. Select + Add Group Members. A new window will open.
   

   

6. Select the members you would like to add to the group.
7. Select Save.

Removing Group Members

1. Navigate to TDNext.
2. Select the waffle icon then select the People application in the menu. A new tab will open.
3. Select Groups in the left hand menu.
4. Navigate to the Search field and search for your group then select it. A new window will open.
5. Navigate to a member then select Remove in the Remove column on the right.