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RingCentral cloud-based communications require internet connectivity and can be accessed through an application on mobile devices and laptop or desktop computers.Cornell Network ConnectionOn-campus Cornell-managed computers are connected to the university’s high bandwidth internet fiber network in…
Don't Use Your RingCentral Phone as Your Only Means of AuthenticatingBecause RingCentral logins are themselves subject to two-step authentication, CIT recommends that you do not use your phone number as your only source of authentication.Many people find that setting their Automatic…
Various types of data are stored within your RingCentral account, including voicemails, faxes, text messages, images, and documents transmitted via chat.Users individually manage creation, sharing and deletion of this information. System Administrators do not have access to user data.Only…
There are important updates to Policy 5.10 Information Security, that better align with our current technology and security environment. For more information, please read the revised policy.
Data Classification Changes
Data classifications names have…
To ensure that you are taking advantage of Zoom’s latest video and security features, keep your desktop client application updated to the most recent version.
When you share your screen in Zoom, there is an advanced screen sharing option. When you click Share Screen, at the top of your sharing selection window there is an Advanced tab.Advanced Share OptionsThe Advanced share shows additional options:
Tutorial Video: “Using Zoom Rooms: iOS Mirroring”Watch this video iOS Mirroring on Cornell’s Center for Teaching Innovation Zoom webpages.
Zoom Rooms provide an advanced set of online visual collaboration features, including two displays of your Zoom meeting:
An IPEVO document cam will already be set up in Zoom Room-enabled teaching spaces to show the physical blackboard or whiteboard.
Instructors can either:Invite the Zoom Room to join the meeting as a participantEnter a Meeting ID to join the already-begun meeting with the Zoom RoomIn all cases, the Zoom meeting host should first log in to the Zoom client with their own laptop and join the meeting before joining with…
When you schedule a Zoom meeting for a course, it’s important also to book the Zoom Room as a location for your recurring course meeting. You can do this by using Outlook to send an invitation to the Zoom Room.
To enable annotations for your Zoom meetings:Log in to your Cornell Zoom account, then click Settings.Under In Meeting (Basic), scroll down to the Annotation option.
If they have not already done so, meeting hosts must Enable Annotation of Shared Content in a Zoom Meeting in their user settings before annotations can be used in their class meetings.For more information on sharing your screen, see also&
On most Cornell-owned and managed computers, please use the procedures in our Set Up RingCentral article.
TeamDynamix lets you check the status of your tickets at any time. To do so:
Log on to the TeamDynamix Client Portal.
When prompted, enter your NetID and Password.
By default, the Client Portal shows your current ticket requests; new, in process, or on hold. It includes any…
Parts of these videos refer to team messaging and video meetings.
If everyone logs tickets consistently, we can collect quantifiable data in the ticketing system to report on common topics. This will allow us to provide new or revised documentation based on your specific needs.
Open the Cority Get Help form in TeamDynamix.
Under Summary, enter…
Use the online form to order paper for CU Print. Paper will be delivered to your CU Print location on record. To complete the form:
Zoom has gradually changed how captions and transcriptions work. Please read the information below carefully for guidance on both of these features.In a Zoom meeting there are separate controls for Captions (which appears as a “CC” icon with label/name of either “Show Captions” or “Hide Captions”…
Connect to eduroam quickly and easily with our onboarding tool.
Some Linux operating systems do not automatically accept the certificate for eduroam. CIT does not officially support end-user Linux devices, but we can supply some general guidance. A Linux user can try any of the following options…