RingCentral cloud-based communications require internet connectivity and can be accessed through an application on mobile devices and laptop or desktop computers.

Cornell Network Connection

On-campus Cornell-managed computers are connected to the university’s high bandwidth internet fiber network in academic and administrative buildings, or through secure Wi-Fi links in other locations.

Non-Cornell Network Connection

Off-campus connectivity for RingCentral is impacted by local network bandwidth and performance.

The most reliable internet connection for an off-campus computer can be achieved by utilizing a wired ethernet connection rather than Wi-Fi, even if Cisco Secure Connect VPN is being used with the Wi-Fi connection.

When access to a wired port is not convenient or available, a strong and secure local area network (LAN) in a home setting may provide satisfactory performance for RingCentral communications.

Troubleshoot Missed Calls

The RingCentral desktop application, included in Cornell-managed computers installations, performs more robustly than RingCentral communications accessed through web browsers like Google Chrome. Some issues with RingCentral calls can be resolved by switching to the RingCentral software app.

If incoming RingCentral calls continue to fail, check the Notification Settings to ensure they are active for RingCentral.

Ensure:

• RingCentral alerts are enabled.
• RingCentral notifications are Active or On.
• Do Not Disturb settings are set to Off.

If notifications are active and RingCentral calls are still not being received, check the computer's App Usage for other software packages consuming high resources. In several previous instances, bottlenecks attributed to other apps' resource utilization contributed to missed RingCentral calls.

In off-campus environments, additional issues may originate in Internet Service Providers’ default settings for the Session Initiation Protocol (SIP) Application Layer Gateway (ALG) or a low priority for Voice over Internet Protocol (VoIP). Try contacting the Internet Service Provider and requesting the home service SIP ALG be disabled and that VoIP and media traffic be prioritized.