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Here’s how to view headers for the email clients supported by the IT Service Desk.
Audio-Visual SupportIncidents (troubles, whether associated with an active project or past/general AV system) should be submitted using the “Audio-Visual Support” button in the sidebar. Tickets will be escalated to a Level 2/3 design consultant/engineer as appropriate. Often, active Design…
Requests for a New Machine
Virtual Server Order
New Blade Request
Requests for Existing Machines
Linux Account Request Form
Unix Printer Request Form
Response Time
CIT's goal is to respond to non-urgent support requests within two business days.
Contact Systems Support
Weekdays During Business Hours
Userids, holding IDs, file transfer accounts, or Samba shares: Submit the Unix Account Request Form.
Other routine requests: Email systems-support@cornell.edu
Urgent requests: Email
Schedule (Invite) a Resource
The default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
This procedure assumes you are already using Outlook to access your NetID email account.If you are not using Outlook for your NetID email account, follow the steps in our Initial Setup for Outlook article, then come back here and complete the steps below.
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.
This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.
First, you’ll…
Schedule (Invite) a ResourceThe default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
Note: New Outlook is unable to work with EGAs. If that functionality is needed, you will need to use Legacy Outlook on Windows.This procedure assumes you are already using Outlook to access your NetID email account.
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.
This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.
Before you can…
Forgotten Password?NetIDIf you know your NetID but cannot remember your password, follow the steps for requesting a replacement password in the information about NetIDs web page.GuestIDTo change your GuestID password, or to recover your password should you lose it follow these directions.
Most CIT-affiliated websites that require authentication support the use of CUWebLogin. Websites maintained by other departments frequently do, but it is possible that you may have to authenticate in another way. If you have questions about how to sign in to a website that is not maintained by CIT…
If you're looking for more information on the new Microsoft sign-in experience launching in fall 2022, visit Azure Authentication.
(For information about what phishing is, see How to Guard Against Internet Fraud.)
Log in with a NetID
Fees are billed monthly to your Kuali Account as listed under Fees and Billing.
Support Contact
IT Service Desk
Request Support
Use the online Confluence form to ask a question or report an issue.
Full User Guide
For detailed documentation, see the Confluence user guide.
If you want to share a page link with viewers, consider using the Tiny Link for ease; a Tiny Link is a shortened version of a longer web address, which usually will not break lines when copy/pasting into an email message, etc.
For instructions on how to find and share your pages' Tiny Links: http…
Confluence's Widget Macro allows you to add multimedia content from other websites to your Confluence page. For example, you can use the Widget Macro to embed the following types of content: a Google calendar, a YouTube video, a Flickr image, or a SlideShare presentation.
More information about…