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With Access rights, you have full control over reading, filing, and deleting messages in the Resource account mailbox, and the ability to add, modify, and delete entries on the account's calendar. Access to the mailbox and calendar does NOT require use of a shared password. Each user logs in with…
With Recipient rights, a copy of every message sent to a Resource Account is also sent to your own email address. If you delete it (or file it, or reply to it), that action does not affect the message that is in the Resource account's central mailbox, nor does it affect any other person with…
Remedy Users
Resource Accounts that are directed to a Remedy queue are a special case. If this applies to you, you will be contacted by the CIT Remedy staff.
The information in this article is only for those who administer Resource Accounts where the mail is automatically retrieved by an…
Automated connections to mailboxes are supported for HoldingIDs, not personal accounts. Personal account connections would be incompatible with Two-Step Login.
Resource Accounts accessed by automated processes fall into three main groups:
Anyone using computing, networking, and communications technology at Cornell is required to adhere to University Policy 5.1, Responsible Use of Information Technology Resources. It covers the protection of institutional computers, network systems, and information technology resources. It emphasizes…
Cornell University ACP Support Pricing Model
Cornell's contract with Acquia stipulates that the preferred pricing is confidential.
Resource Account users can have with a variety of roles and privileges, assigned and maintained in the Exchange Account Manager (EAM) tool. Many Resource Accounts will not require all these roles.
This is the full version of this topic. If you just want our recommendations, see Resource Account Permissions Challenges - Short Version.
Problems with Some Room and Equipment Resources
The Exchange Account Manager (EAM) tool ensures that Resource accounts are set up in a standard manner.
Microsoft provides several ways to grant sharing permissions. Some work better than others. Some cause problems.
We recommend you use the Exchange Account Manager (EAM) to set Access permission for someone who needs full access to the entire Exchange account. This includes both calendar and email…
All Roles Except IT Staff
This section assumes you have already found the desired account, are on the Edit Account page, and are looking at the Roles section.
This section assumes you have already found the desired account, are on the Edit Account page, and are looking at the Display Name section.
This section assumes you have already found the desired account, are on the Edit Account page, and are looking at the Email Address section.
This section assumes you have already found the desired account, are on the Edit Account page, and are looking at the Email Address section.
This section assumes you have already found the desired account, are on the Edit Account page, and are looking at the Email Address section.
Use your browser to visit the Exchange Account Manager at https://eam.exchange.cornell.edu
Click the Manage Resource Accounts tab.
Click Search for & Manage Accounts.
Here you have two choices:
Resource Account calendars have these default settings:
Recipient Rights
With Recipient rights, a copy of messages sent to the account are delivered to your Exchange account.
This page applies to people who are "recipients" of a Resource Account's messages. This means that messages sent to the Resource Account are forwarded to their own account. (Our Configure Your Email Client article describes the distinction between Recipient rights and Access rights.)
If you are a…
For a description of all Resource Account roles and terms, see our Resource Account Terminology article.
What EGAs Are For
The examples below illustrate how EGAs can help with various organizational needs.
Capitalize on Name Recognition
Example: If a Cornell-based scientific research center named the Big Red Research Center wants agencies like the National Science Foundation or NASA to have…