Over the next two years (late 2020-2022), Cornell will roll out a new cloud-based phone system, RingCentral, to replace the existing campus telephone service. RingCentral provides unified communications and collaboration solutions, with all-in-one phone, fax, video conferencing, and team messaging. Cornell Information Technologies will be working with each college, school, and unit to determine an appropriate timeline for transferring to the new campus phone system.
RingCentral will improve on the current telephone system and infrastructure, which cannot be upgraded and needs to be replaced. The service is easy to use, secure, and reliable; it supports apps and integrations with other frequently used Cornell services like Office 365, Canvas, and Salesforce.
Faculty and staff will be able to work from anywhere with RingCentral, which will use their Cornell phone number to communicate across devices. A full suite of productivity tools will help them collaborate securely and stay connected: make a call, send a text, host a conference call, or send a fax directly from their desktop or smartphone. A desk phone option will also be available.
With an increase in remote work, the RingCentral unified desktop app will provide integrated communications even when faculty and staff aren't on campus. The RingCentral app works on desktops, laptops, and mobile devices, and is supported broadly across operating systems. The simplified experience enables fast and seamless call switching between devices.