In 2020, CIT began replacing the aging Avaya telephone system and transitioning phone service customers to RingCentral. Transition Your Individual Phone to Voice Service Now Currently, over 75% of the known faculty and staff phone lines have been transitioned to RingCentral. If your Avaya phone…

Between 2020 and 2023, Cornell will roll out a new cloud-based phone system, RingCentral, to completely replace the existing campus telephone service. Cornell Information Technologies is working with each college, school, and unit to determine an appropriate timeline for transferring to the new…

Avaya Communicator is a "softphone," that is, a method of placing and receiving telephone calls through your computer's network connection. This software isn't generally available to the campus community. Due to specific technical and support requirements, it is only available, as needed, to…

Standard telephone service is available at all student housing locations. The type of service available to you depends on where your university residence hall is located. Using Student Voice Service you can make the following types of calls: emergency campus local toll-free long distance…

Account codes are used to bill charges for domestic or international long distance calls to Cornell department accounts on a call by call basis. An account code may be used on either unrestricted or restricted campus phones. If you are placing a call from a restricted…