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Email Known Issue: Persistent Forwarding Alert

This article applies to: Cornell Google Workspace for Faculty and Staff , Cornell Google Workspace for Students , Microsoft Outlook , Outlook on the Web

When an email user has set up forwarding from an Office 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user accesses the account. The Alert icon in the toolbar (the bell) will show that there is at least one new alert every time. Dismissing the alert does not make the indicator go away.

All student Google Workspace (formerly G Suite) accounts will display this alert in Outlook on the web because Microsoft interprets the way we route to Google Workspace as forwarding.

The "Turn off Forwarding" link in the alert message does not work as you might expect. Clicking this will clear your forwarding settings and you will no longer receive a copy of your email in your Gmail account.

You will only see this message if you access your Cornell email account through Outlook on the web, not when viewing your mail where it has been forwarded.

While this issue does not actually break anything, CIT recognizes that it is both confusing and annoying, but we are at the mercy of Microsoft in this instance.

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