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Get a Passcode from a Hardware TokenAcquire and enroll a hardware token that will display a passcode with a simple button push.
During late Fall 2025 and early Spring 2026, Cornell will begin disabling the Duo Phone Call and Duo SMS Passcode methods.
During Fall 2025 and Spring 2026, Cornell is retiring the Duo Phone Call and
You can grant others permission to see your calendar. You choose the level of detail (when you’re free or busy, the subject of the event, or the details of the event). You also have the option of marking a calendar item as Private; this removes all privileges except seeing that you are busy for the…
I'm trying to use a hardware token but no passcode appears when I press the token's button.Solution: Either the battery is dead or the token is damaged. You will need to replace the token.
You can use Two-Step Login when you travel internationally to countries, other than those listed below. Even if there is no cell or data service available for your smartphone, you can still use a hardware token to generate a passcode.
Do you need to unlock your Duo account after too many failed login attempts? Use Cornell's self-service website to re-activate Duo Mobile. If Two-Step Login displays the message Account Disabled when you try to log in, use Cornell's self-service website to re-activate your Duo
The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To obtain the emergency bypass code, you must verify your identity with the IT Service Desk. This means that you will need an official id handy…
Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.
Skype for Business has been replaced by Microsoft Teams.
By default, Skype will start automatically when Windows starts. You can change this setting.
You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup. If you are not sure whether your computer is managed, please contact your support provider.
To enable FileVault on a non-managed Mac computer,…
During Fall 2025, Cornell is retiring the Duo Phone Call and
The following goals have been defined for these key areas of Cornell's Identity and Access Management program.
To protect the privacy of Cornell community members, accessing the university directory requires a Cornell NetID or a Weill Cornell CWID login.
Available LicensesThe following license upgrades are available. Please submit your request form (link below) at least five days in advance.
If while trying to log in to your Cornell Box account, just after authenticating, you are told you have “Invalid login credentials,” this error can occur when:
you’ve changed or ended your affiliation with Cornell and are no longer entitled to use the Box service through Cornell, OR
your…
Information on Wired Networks for Students applies to only:660 StewartProspect of Whitby Triphammer CooperativeVon Cramm HallWait Ave Cooperative Wait TerraceWari CooperativeWatermarginAll other student housing uses wireless networking.
Please wait to contact the IT Service Desk during normal business hours (Monday-Friday, 8am-6pm) for any issues that are not emergencies.
Verify that CU VPN service is running at Status of CIT Services.
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