Skip to main content

Cornell University

Add a New Device to Two-Step Login

How to add a new device (smartphone, tablet, hardware token, or USB security key) to use when authenticating with Two-Step Login

This article applies to: Two-Step Login

Log Into the Device Management Portal

To add a device, you need to access the management portal. 

After you authenticate with Two-Step Login, you will be taken to the portal.

Can't log in to the portal because you've replaced your phone? Use Cornell's self-service website to re-activate Duo Mobile

To add a new device:

  1. At the Device Management portal, click the Add a Device panel.

    Duo device management showing current devices and Add a Device panel highlighted

     

  2. On the Select an Option screen, click one of the available methods. 

    Duo Select an Option screen showing Touch ID, Duo Mobile, and Security Key options for setup, with Duo Mobile highlighted.



    For more information about which kinds of devices you can use, visit Choose Your Authentication Device.

Add Another Phone or A Tablet

If you want to add a second mobile device, you will need to download the Duo App on that extra device. Once you have the app installed, click the Duo Mobile option and follow the steps to add a new device.

If you add a landline to your list of devices you do not need to download the app.

Add A Hardware Token

The process for adding a hardware token is different—for details, visit Hardware Tokens for Two-Step Login.

Add a Security Key

A security key is a small device that plugs into a USB port on your computer. When you are prompted to authenticate with Two-Step Login, you will tap a button on the security key to confirm your login. To use this option, you must :

If you have met those requirements, then:

  1. Select Security key on the Select an option screen.
  2. Make sure your security key is inserted into a USB port on your computer, then click Continue.

     
  3. When you see the Use your security key with duosecurity.com screen, press or tap the button on your USB security key.

     
     
  4. After your USB security key has been added to Two-Step Login, click Continue.

Add Touch ID

Touch ID only works on the device you register it on. If you add Touch ID to your phone, it will not work on your laptop.

To use this method, you must have:

  • A Mac device with a Touch ID button.
  • Your fingerprint enrolled in the Apple Touch ID program.
  • Chrome version 70 or later. (Safari and other browsers are not supported for this authentication method.)

If you meet these requirements:

  1. Select Touch ID on the Select an option screen
  2. Click Continue on the Touch ID information screen.

     
  3. Verify your identity in the Duo enrollment prompt using Touch ID or your password.

     
     
  4. Place your finger on the Touch ID button in the Touch bar on your Mac computer.

     
    ​​​​​​​
  5. When Duo confirms that your Touch ID method has been enrolled in Two-Step Login, click Continue.

Add Windows Hello

Windows Hello only works on the device you register it on. If you add Windows Hello to your phone, it will not work on your laptop.

To use this method, you must have:

  • A Windows 11 device that supports PIN, fingerprint, or facial recognition (not all PCs do)
  • The latest version of Chrome, Edge, or Firefox

If you meet these requirements:

  1. Select Windows Hello on the Select an option screen.
  2. At the Set up Windows Hello prompt, select Continue.

    ''
  3. At the Choose where to save your passkey for duosecurity.com prompt, select Windows Hello.

    ''
  4. Scan your fingerprint when prompted by Windows Security.

    ''
  5. Windows will confirm your passkey has been saved. Select OK.

    ''
  • Be aware that the Windows Hello method does not support CUVPN, RDP, or SSH authentication.
  • You must set up Windows Hello per browser. If you set it up in Chrome, for example, it won’t automatically work in Firefox or Edge.

 

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Open a ticket (24x7 support)
Emergency Service Disruptions: After Hours Support

Comments?

To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.