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Cornell University has long been developing and dedicating resources toward modernizing the landscape of technologies that support constituent engagement. The underlying platform for much of this effort is an enterprise-wide constituent relationship management (CRM) system called Salesforce,...Read more

If someone forwards to you a link for a Zoom meeting, it is possible you will see this error message when you try to use the link:

This will only happen when

The meeting's original host grants access to an alternate host. At this point, a special meeting link is created...Read more

Sometimes we get reports that email sent from addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused. At various times this has happened when sending to Spectrum/Time Warner, to AOL...Read more

Bomgar can be used to allow support personnel to view a user's mobile device. Only the user can control the device, but the support person can see what happens.

...Read more