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IT Professionals

This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]]

Open the ticket by clicking its ID number or the title. A new window will open displaying the selected ticket. You can update the ticket...Read more

This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). See that article.

This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console.

Open the ticket by clicking...Read more
TeamDynamix will launch for all IT units in April 2020.

TeamDynamix is Cornell's IT service management and ticketing tool. In an effort to better represent the needs of the Cornell IT community overall, TeamDynamix will:

 Provide a self-service experience via web portals and web forms...Read more

The free desktop version allows you to combine multiple data sources (both local and remote) into complex dashboards, to massage the data tables, and to publish snapshots of the data models for access by others.

The for-fee, web-based Pro version allows you to create simpler models...Read more

Problem

When you attempt to download the Pro version of Power BI from Microsoft's site, after entering your Cornell email address, you see this error message:

Sorry...
We can't finish signing you up.
Your IT department has turned...Read more

User Experience

When adding a Cornell.edu exchange account on your iOS device, you see the following warning:

Explanation

The native iOS apps for Calendar and Mail use the Microsoft Active Sync Protocol for communications, which includes the capability to lock or wipe a phone...Read more

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