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RingCentral use requires an Internet connection. If local internet connections are not working, users should not rely on RingCentral, instead switching to a landline or cell phone.
If your home Internet is based on satellite uplinks, you may find that RingCentral works fine at some times and other…
Audio Prompt When Using "Call Me" Method
When you use a RingCentral telephone number as a two-step authentication (DUO) source, you may not be able to hear the audio prompt (“To Authenticate this login press X,” where X is the keypad number to confirm the request).
There are two other ways to…
Various types of data are stored within your RingCentral account, including voicemails, faxes, text messages, images, and documents transmitted via chat.
Users individually manage creation, sharing and deletion of this information. System Administrators do not have access to user data.
Only…
When scheduling meetings, users cannot copy and paste a list of alternative hosts into the Alternative Hosts field. App returns "No data" or "Please Enter valid email addresses" message. Error has been detected in web portal, desktop application, and Outlook add-in contexts.
Workaround: …
There are important updates to Policy 5.10 Information Security, that better align with our current technology and security environment. For more information, please read the revised policy.
Data Classification Changes
Data classifications names have…
To ensure that you are taking advantage of Zoom’s latest video and security features, keep your desktop client application updated to the most recent version.
When you share your screen in Zoom, there is an advanced screen sharing option. When you click Share Screen, at the top of your sharing selection window there is an Advanced tab.Advanced Share OptionsThe Advanced share shows additional options:
Tutorial Video: “Using Zoom Rooms: iOS Mirroring”Watch this video iOS Mirroring on Cornell’s Center for Teaching Innovation Zoom webpages.
Zoom Rooms provide an advanced set of online visual collaboration features, including two displays of your Zoom meeting:
An IPEVO document cam will already be set up in Zoom Room-enabled teaching spaces to show the physical blackboard or whiteboard.
Instructors can either:Invite the Zoom Room to join the meeting as a participantEnter a Meeting ID to join the already-begun meeting with the Zoom RoomIn all cases, the Zoom meeting host should first log in to the Zoom client with their own laptop and join the meeting before joining with…
When you schedule a Zoom meeting for a course, it’s important also to book the Zoom Room as a location for your recurring course meeting. You can do this by using Outlook to send an invitation to the Zoom Room.To book the Zoom Room for the recurring meeting for your course:
To enable annotations for your Zoom meetings:Log in to your Cornell Zoom account, then click Settings.Under In Meeting (Basic), scroll down to the Annotation option.
If they have not already done so, meeting hosts must Enable Annotation of Shared Content in a Zoom Meeting in their user settings before annotations can be used in their class meetings.For more information on sharing your screen, see also&
On most Cornell-owned and managed computers, please use the procedures in our Set Up RingCentral article.
TeamDynamix lets you check the status of your tickets at any time. To do so:
Log on to the TeamDynamix Client Portal.
When prompted, enter your NetID and Password.
By default, the Client Portal shows your current ticket requests; new, in process, or on hold. It includes any…
Parts of these videos refer to team messaging and video meetings.
If everyone logs tickets consistently, we can collect quantifiable data in the ticketing system to report on common topics. This will allow us to provide new or revised documentation based on your specific needs.
Open the Cority Get Help form in TeamDynamix.
Under Summary, enter…
Use the online form to order paper for CU Print. Paper will be delivered to your CU Print location on record. To complete the form:
As of January 2021, the Live Transcription feature, which includes automated captioning, is enabled for all Cornell Zoom hosts by default.Zoom offers the ability to provide real-time automatic speech recognition (ASR) captions and transcripts for meetings and webinars. In-session ASR captions and…