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Many people find it convenient to use a headset with the RingCentral app. Please see the vendor’s Recommended Headsets support page for details.
The brands recommended, Poly and Jabra, are both widely available. The expense for headsets is the responsibility of your college / unit /…
Instructors or students accessing Zoom through Canvas can encounter issues opening Zoom. This might result in a blank screen area where the Zoom app should appear or an error message indicating Zoom failed to load, the session has expired, or the user is invalid.When troubleshooting Canvas-Zoom…
See the Voice and Data Rates Catalog (scroll to the bottom of the article) for the Polycom desk phones available.
If you choose to have a desk set, you can make your calls through that, your computer, or a mobile device. Use whatever works best for your circumstances.
To see how to connect between your Cornell Microsoft Teams account and someone who has a consumer Skype account, see Microsoft's documentation:
Cornell's Office of Emergency Management periodically tests the Emergency Mass Notification (EMN) Systems, which send notifications through voice and text messaging, email, CUView digital screens, official social media accounts, sirens, and public address systems.
RingCentral use requires an Internet connection. If local internet connections are not working, users should not rely on RingCentral, instead switching to a landline or cell phone.
If your home Internet is based on satellite uplinks, you may find that RingCentral works fine at some times and other…
Audio Prompt When Using "Call Me" Method
When you use a RingCentral telephone number as a two-step authentication (DUO) source, you may not be able to hear the audio prompt (“To Authenticate this login press X,” where X is the keypad number to confirm the request).
There are two other ways to…
Various types of data are stored within your RingCentral account, including voicemails, faxes, text messages, images, and documents transmitted via chat.
Users individually manage creation, sharing and deletion of this information. System Administrators do not have access to user data.
Only…
When scheduling meetings, users cannot copy and paste a list of alternative hosts into the Alternative Hosts field. App returns "No data" or "Please Enter valid email addresses" message. Error has been detected in web portal, desktop application, and Outlook add-in contexts.
Workaround: …
There are important updates to Policy 5.10 Information Security, that better align with our current technology and security environment. For more information, please read the revised policy.
Data Classification Changes
Data classifications names have…
To ensure that you are taking advantage of Zoom’s latest video and security features, keep your desktop client application updated to the most recent version.
When you share your screen in Zoom, there is an advanced screen sharing option. When you click Share Screen, at the top of your sharing selection window there is an Advanced tab.Advanced Share OptionsThe Advanced share shows additional options:
Tutorial Video: “Using Zoom Rooms: iOS Mirroring”Watch this video iOS Mirroring on Cornell’s Center for Teaching Innovation Zoom webpages.
Zoom Rooms provide an advanced set of online visual collaboration features, including two displays of your Zoom meeting:
An IPEVO document cam will already be set up in Zoom Room-enabled teaching spaces to show the physical blackboard or whiteboard.
Instructors can either:Invite the Zoom Room to join the meeting as a participantEnter a Meeting ID to join the already-begun meeting with the Zoom RoomIn all cases, the Zoom meeting host should first log in to the Zoom client with their own laptop and join the meeting before joining with…
When you schedule a Zoom meeting for a course, it’s important also to book the Zoom Room as a location for your recurring course meeting. You can do this by using Outlook to send an invitation to the Zoom Room.To book the Zoom Room for the recurring meeting for your course:
To enable annotations for your Zoom meetings:Log in to your Cornell Zoom account, then click Settings.Under In Meeting (Basic), scroll down to the Annotation option.
If they have not already done so, meeting hosts must Enable Annotation of Shared Content in a Zoom Meeting in their user settings before annotations can be used in their class meetings.For more information on sharing your screen, see also&
On most Cornell-owned and managed computers, please use the procedures in our Set Up RingCentral article.