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TeamDynamix lets you check the status of your tickets at any time. To do so:
Log on to the TeamDynamix Client Portal.
When prompted, enter your NetID and Password.
By default, the Client Portal shows your current ticket requests; new, in process, or on hold. It includes any…
Parts of these videos refer to team messaging and video meetings.
If everyone logs tickets consistently, we can collect quantifiable data in the ticketing system to report on common topics. This will allow us to provide new or revised documentation based on your specific needs.
Open the Cority Get Help form in TeamDynamix.
Under Summary, enter…
Use the online form to order paper for CU Print. Paper will be delivered to your CU Print location on record. To complete the form:
As of January 2021, the Live Transcription feature, which includes automated captioning, is enabled for all Cornell Zoom hosts by default.Zoom offers the ability to provide real-time automatic speech recognition (ASR) captions and transcripts for meetings and webinars. In-session ASR captions and…
Connect to eduroam quickly and easily with our onboarding tool.
Some Linux operating systems do not automatically accept the certificate for eduroam. CIT does not officially support end-user Linux devices, but we can supply some general guidance. A Linux user can try any of the following options…
Many CU Print printers can also scan documents. You can choose PDF, TIFF, or JPG format.
Many instructors find it useful to trim the start end points of the Cloud Recording of a class session. You might want to do this to remove dead air, random chatter, or false starts from your presentation.
You can send documents to a fax number; your documents will print for the recipient as if they had been faxed.
The total size for all documents sent as a single fax is 50 MB.
CU Print printers have been configured to issue a 100% refund automatically if a technical problem occurred while your print job was being printed.
A 50% refund will be given when an individual initiates and releases a print job that is:
Your department's telecom coordinator needs to request RingCentral for the department. Once that has happened, members of the department will receive an invitation email to set up their RingCentral account.
When you click the link in the invitation email you receive from CIT or RingCentral, your…
You must be on a wired campus network, eduroam, or connected via CU VPN to use this procedure. CU Print will not work on RedRover due to lack of authentication.
To print from your own computer, you need to have installed the CU Print software. The software is already installed in…
All CU Print printers are equipped with a card reader. When you have sent a document to one of the CU Print queues, just hover your Cornell ID card over the card reader on the printer, and your document will print.
If you do not have your Cornell ID card handy, you can also release (…
You can find CUPrint printers on the Cornell Google Map by selecting the layer on the map.
If you prefer a list, that can be found in the Location Directory as well.
User Experience
I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."
How to Solve this Problem
If you entered your Name or Password incorrectly, a printer icon in your dock will start bouncing to get your attention.
Should you no longer need to use CU Print printers, you can uninstall the software.
If you will be doing all or most of your printing to CU Print printers, you can set one of the CU Print queues as your default. You still have the option, every time you print any document, to specify a different printer.
If you frequently print to non-CU Print printers, the procedure described…
CU Print is replacing Net-Print as the service that allows you to print from your computer (or a lab computer or a friend's) to a number of printers on campus. You'll send your print jobs to a print queue for either black and white printers or color printers. Then, when you are standing in front of…
Previously, Zoom offered a Plug-in for Outlook that is no longer supported by Microsoft and Apple. This Zoom plug-in is deprecated and any remaining copies should be removed—follow the instructions under Remove the Deprecated Zoom Plug-In for Outlook below.
If you currently work on a PMO project, a Replicon account has already been created for you.
Talk to your project manager about which tasks you should use for each project.
You will need to choose a password as part of your first session.
Do not use your NetID password.