Welcome to Computer Hardware Repair 

We are located at 337 Pine Tree Road (East Hill Plaza)

Normal Business Hours: Monday through Friday, 8am to 4:30pm

Repair Services Offered

Dell Computer Hardware Repair

CIT’s Computer Hardware Repair Team offers computer hardware repair for Cornell-owned and personally-owned Dell desktop and laptop computers. The service is available to students, staff, and faculty, and includes both warranty and non-warranty repairs. 

Technical Service Providers (TSPs) are required to submit requests for Cornell-owned repairs. 

Personal device repairs must be submitted at the Technology Connection in the Cornell Store on main campus.

Our team are Dell-certified repair technicians that work for Cornell.

Apple Computer Hardware Repair

CIT’s Computer Hardware Repair Team offers computer hardware repair for Cornell-owned and personally-owned desktop and laptop Apple computers. The service is available to students, staff, and faculty, and includes both warranty and non-warranty repairs.

 Technical Service Providers (TSPs) are required to submit requests for Cornell-owned repairs. 

Personal device repairs must be submitted at the Technology Connection in the Cornell Store on main campus.

We are an Official Apple Authorized Service Provider (AASP). Our team members are all Apple Certified Repair Technicians and can conduct Apple warranty repairs.

Currently, the Computer Hardware Repair Team can not repair iPhones, iPads, or AirPods. Repair options for Apple mobile devices and iPads are available at the Cornell Store. 

Preventative Maintenance Computer Cleaning and Sanitizing Service

CIT's Computer Hardware Repair Team now offers a cleaning and sanitizing service. Cleaning your laptop is crucial for maintaining hygiene, performance, and longevity.

Where Repairs are Completed

Computer hardware repair will be performed by Cornell’s Computer Hardware Repair Team at 337 Pine Tree Road (East Hill Plaza).  Some repairs are very involved and need a lot of space to work. Our preference is to conduct repairs at our office at 337 Pine Tree Road (East Hill Plaza), where we are set up to manage any surprises found during the repair and have all of our tools at our disposal. We can come and pick up and return your equipment to your office, or you can stop off at our office for a drop-off and pick-up.

Due to the increased volume of repairs, we have set two times a day for campus pick-ups and drop-offs.  9am-10am and 1pm-2pm. There are exceptions to these times based on staff availability and urgency of the repair requested. 

We want to be as flexible as possible and understand this may not be ideal for some customers.

In certain instances, and based on the repair type and availability of our staff, customers can also request an in-person repair at their campus address. It may also be determined by the Computer Hardware Repair Team member that the repair is small enough and quick enough to come to you for repair. This is up to the customer. If a customer location repair is requested, we request enough space to set up for the repair. 

Services must be scheduled in advance using the supplied Bookings link sent from the technician assigned the ticket. 

For customers outside the Ithaca area, The Computer Hardware Repair Team can request a Dell repair dispatch to a customer’s home.

Apple repairs can only be done on Apple devices located on Ithaca main campus or within drop-in distance of our repair shop. Apple requires a very controlled repair environment. Repairs are only conducted at the Computer Hardware Repair Office at 337 Pine Tree Road.

In addition, please follow these guidelines for scheduling onsite hardware repairs:

• All repairs must be scheduled with the Hardware Repair Technicians, who will send a Bookings link for easy scheduling.
• For services that are performed at 337 Pine Tree Road (East Hill Plaza), Ithaca, NY: ParkMobile paid parking is enabled for the parking lot. Phone (during normal business hours): 607-255-7120