Why are My Calls Being Automatically Forwarded?
Troubleshooting: My calls go directly to my voice mail, or to another extension; my phone never rings even once.
This article applies to: Student Voice Service , Telephone Services for Faculty and Staff
User Experience
My calls go directly to my voice mail, or to another extension; my phone never rings even once. What's wrong?
How to Solve this Problem
Check to be sure that Send All Calls or Call Forwarding is not active. You may need to clear both these features.
To clear Send All Calls:
- Get dial tone.
- Press #6 (to cancel Send All Calls).
To clear Call Forwarding:
- Get dial tone again.
- Press #9 (to cancel Call Forwarding).
You should hear a confirmation tone. These steps will cancel any send all calls or call forwarding that may have been activated.
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