Skip to main content

Cornell University

IT@Cornell

Problem: LastPass Login Takes Multiple Tries to Succeed

Steps for resolving issue where LastPass login takes several tries before succeeding.

This article applies to: Secure Password Management

LastPass recommends the following steps to resolve the issue:

  1. Update your LastPass browser extension to the latest version. 
    Visit Download LastPass for information on the latest version and how to update.

Then do the following:

  1. Refresh your LastPass vault data.
    1. Select the LastPass icon from the browser toolbar. The icon is a square with three vertical dots.
      • If you do not have LastPass pinned to your toolbar, you may need to open the Extensions menu in your browser to see the LastPass icon.
    2. In the LastPass pop-up window, select Account.
    3. Select Fix a Problem Yourself, then Refresh your vault.
  2. Clear your local cache.
    1. Select the LastPass icon from the browser toolbar. The icon is a square with three vertical dots.
      • If you do not have LastPass pinned to your toolbar, you may need to open the Extensions menu in your browser to see the LastPass icon.
    2. In the LastPass pop-up window, select Account.
    3. Select Fix a Problem Yourself, then Clear local data.

Comments?

To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.