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Problem: My LastPass Vault Does Not Load, or I'm Logged Out After Authentication

This article applies to: Secure Password Management

You may encounter an issue when attempting to access the LastPass vault on a Chrome browser. If authentication is successful, but then;

  • You immediately receive a "Logging you out of LastPass" message,

OR

  • You're presented with a safe icon with a spinning wheel in the middle, and nothing further happens,

then take the following steps: 

1) Uninstall the LastPass Chrome extension (if it is already installed). 

  • Select the Extensions (puzzle piece) icon in the top right menu bar of your Chrome browser. 
  • Select the More options (three vertical dots) icon next to the LastPass extension. 
  • Select Remove from Chrome

2) Install and use the latest version of the LastPass Chrome extension

If the problem persists, please contact the IT Service Desk.

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