Problem: My LastPass Vault Does Not Load, or I'm Logged Out After Authentication
This article applies to: Secure Password Management
You may encounter an issue when attempting to access the LastPass vault on a Chrome browser. If authentication is successful, but then;
- You immediately receive a "Logging you out of LastPass" message,
OR
- You're presented with a safe icon with a spinning wheel in the middle, and nothing further happens,
then take the following steps:
1) Uninstall the LastPass Chrome extension (if it is already installed).
- Select the (puzzle piece) icon in the top right menu bar of your Chrome browser.
- Select the (three vertical dots) icon next to the LastPass extension.
- Select .
2) Install and use the latest version of the LastPass Chrome extension.
If the problem persists, please contact the IT Service Desk.
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