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View Shared Mail Folders in Outlook on the Web

These steps will make mail folders (that have been shared with you) available to you automatically, every time you use Outlook on the Web.

This article applies to: Outlook on the Web


Microsoft frequently updates the design of Outlook on the Web, so your version may not match exactly the description given here.

Your manager (It might not be your manager. But for this example, it makes the sentences easier to read if we pretend it is.) must first share their mail folder(s) before these steps will work. Once they have given you rights, you can follow the steps below.

  1. In the left Navigation Pane, right-click (Mac: ctrl-click) Folders.
  2. From the menu that appears, select Add shared folder. A small Add shared folder dialog box will open.
  3. Type the beginning of your manager's name or NetID. Outlook will look for and display matches as you type. Select the desired entry, then click Add. Your manager's name will appear at the bottom of the Navigation Pane.
  4. Click the small, right-facing arrow next to the name. After a brief pause (while Outlook retrieves the information), you'll see a list of whatever mail folders have been shared with you.
    If you see a "Can't complete your request" message, it probably means that the mail folder has not yet been shared with you. Your manager needs to do that before you can do this.

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