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Folders in Outlook on the Web

Folders allow you to organize your messages.

This article applies to: Outlook on the Web


Microsoft frequently updates the design of Outlook on the Web, so your version may not match exactly the description given here.

When looking at your mail in Outlook on the Web, the left column displays a set of Favorite folders, then all the folders in your account. Click on any folder to view its contents.

A folder with an arrow next to it has sub-folders within it. Click its right-facing arrow to show the sub-folders. The arrow will angle downward when you do.

You can create additional folders and sub-folders. Right-click (Mac: ctrl-click) the folder inside which you want the new folder created, then select Create new subfolder. Type the name for your new folder, then press Enter or click anywhere else in the browser window. Sub-folders will initially appear in the order you created them, but the next time you use Outlook on the Web, you'll find they've been alphabetized.

You can move messages to folders manually

  • by dragging and dropping messages or
  • by right-clicking (Mac: ctrl-click) the message, selecting move, then selecting the target folder.

You can move messages automatically by using rules.

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