On Saturday, October 28, 2023, TeamDynamix will be upgraded to version 11.8. This release will introduce several new and enhanced features. Of particular interest to Cornell IT staff are the following: Report Enhancements Charts and graphs will be improved, with a more modern-feeling experience…

On Wednesday, June 14, 2023, between 8:30am and 10:00am, the TeamDynamix sandbox environment will be refreshed with content from the production system. This refresh will affect all Cornell TeamDynamix instances. Periodic refreshing of the TeamDynamix sandbox instances with current content is…

TeamDynamix will be upgraded to version 11.7 on Saturday, May 13, 2023. This release will introduce several new and enhanced features for support staff and administrators, including: Automatic Desktop Refresh (available for all users) The Enable Auto-Refresh option allows user desktops to be…

File Size Restrictions The default file size restriction for attachments is 4 MB. Email attachments adhere to this size limit. The following have file size restrictions greater than 4 MB:

Sign in to Team Dynamix as a user. Click the Desktop tab. In the gray menu bar, click New Desktop. Give your desktop a Name. Click Save. On the Content tab that opens, click Edit Layout and select a design. In the Available Content section, you will see the various content types (like…

This assumes you have already logged in to the Ticket Console.

This assumes you have already logged in to the Ticket Console.  In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open. Enter information in the available fields. When finished entering information, click Save at the top of the…

This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console. 

This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.

This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console. 

TeamDynamix is Cornell's IT service management and ticketing tool that:  Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.  Provides a simple, streamlined user interface for all users, including end-users and technicians. …