This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console. 

1. Open the ticket by clicking its ID number or the title. A new window will open displaying the selected ticket.
2. Click Edit to edit individual data fields within the ticket. If, instead you want to make high-level changes, like reassigning the ticket, click the green Actions dropdown list.
3. Click Save when finished.
4. Click To Detail to return to the normal view of the ticket.