Many public computers have software installed to automatically clear browser cookies, cache, and history. Look for the Deep Freeze icon (polar bear) in the System Tray or Task Bar.

You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup.  If you are not sure whether your computer is managed, please contact your support provider. To enable FileVault on a non-managed Mac computer,…

Finding someone in the Cornell Electronic Directory is very easy, since the search includes not only the name fields in the database, but department, nickname, NetID, and campus phone number as well. This means that as long as you know something about the person you're looking for, you will…

Please wait to contact the IT Service Desk during normal business hours (Monday-Friday, 8am-6pm) for any issues that are not emergencies.

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Instructor-led workshops and classes are offered on a variety of topics, including Office365 (Access, Excel, OneNote, Outlook, PowerPoint, and Word), and Adobe Creative Cloud (Captivate, Dreamweaver, InDesign, Illustrator, and Photoshop). IT professional technical courses on networking, security,…

What is SafeDNS? SafeDNS helps protect computers from websites that host malicious software.  DNS Defined DNS (Domain Name Service) allows computers on the Internet to have human-readable names. For example, DNS translates www.cornell.edu to the computer-readable address 132.236.204.10.

To access the My Computers page from off-campus, while traveling or from home, use the Virtual Private Network (VPN).  To see the devices you have registered on the network, go to the My Computers page.

Policies Users of Cornell University’s IT resources are subject to local, state, and federal laws, as well as University IT policies. See Responsible Use of Information Technology Resources for what this means for you.

Please use this link to get connected to the eduroam Wi-Fi network User Experience When I try to connect to eduroam, my password is not accepted and the connection fails. I know I'm typing my password correctly.

These instructions are for computers using Certified Desktop. To connect a personal device, please use our onboarding tool. Select eduroam from the Airport menu bar.

There is no charge to students, faculty, staff, or visitors for using Wi-Fi. Note: If you are a departmental coordinator interested in having Wi-Fi access installed, please see Department Installation Information.

Cornell students, faculty, staff, and visitors from other eduroam-participating institutions, should use eduroam to securely connect to the internet. Welcome to the Cornell campus. To access the internet, you must register to use the Cornell-Visitor network. Follow the steps below.

Adware – software that displays advertisements; you may see popup ads or a small window or bar that displays ads in your browser.Back door – a means of accessing your computer that bypasses computer security mechanisms.Back up (verb) – to copy an electronic record to ensure its information will not…

Protection Cornell's Network Security Profile helps to protect against specific security risks detected on the Cornell wireless networks. If a risk is detected, the connection is blocked; the blocked "content" may be an entire site, a page, or a part of a page such as an ad. The specific…

Connect to a Zoom MeetingTo attend a Cornell Board of Trustees meeting using Zoom, you’ll need to click the link in the meeting invitation that was sent to you. If you can’t locate this information, contact the person coordinating the meeting.Note: If you haven’t joined a Zoom meeting…

The new IT@Cornell website improves IT support staff's access to knowledge, is more accessible, and provides the benefits of updated web framework technology. IT@Cornell averages more than 350 thousand visits per month on average and contains more than three thousand knowledge, news, and…

Domain name system (DNS) servers maintain a list of IP addresses and corresponding names for all the servers on the Internet. Your computer has to be able to connect to a DNS server in order for you to be able to use the Internet. Dynamic Host Configuration Protocol (DHCP) is a TCP/IP standard…

Cornell's IT Communication and Documentation team is responsible for the website and for maintaining the information and can be reached through the Comments? box at the bottom of most pages.

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