Content (1177)
Some TSPs have access rights that allow them to start an unattended session with a user who has the Jump Client installed.
The first question you should ask is “Have you ever used a remote access tool before? Would you like me to explain a little about what we'll be doing?”
Then explain the…
For nearly all remote assistance sessions, you will be in direct contact with your technical support provider (TSP) either by phone or through the chat window. This means you are always free to ask questions or get clarification before permitting a particular action.
Here is a partial list of the…
BeyondTrust Remote Support accounts are associated with teams, which are associated with academic or administrative units. Individuals are given access to BeyondTrust Remote Support through CornellAD groups managed by local IT support once the team has been configured. In general there is only…
Remote Support works with
Windows 10 or 11
macOS 10.14 or newer
iOS 12 or newer
Many versions of Linux (Ubuntu, Red Hat, Fedora, and Suse)
Centrally-provided enterprise cloud services are listed below. Be sure you use these enterprise cloud services instead of consumer versions. Using enterprise versions means:
Who is Able to Use BeyondTrust Remote Support?
Cornell's BeyondTrust Remote Support license limits use to people in designated IT support roles at the university. It is not available for end users or technicians to use to gain remote access into their office computers.
Before a local technical support team can use BeyondTrust Remote Support, a local CornellAD OU admin must create and populate four BeyondTrust-related AD groups in their OU.
What are cloud services?Cloud services are easy to recognize. They...
If you type in the same password as always, but you get an "incorrect password" message no matter how carefully you check and retype it, your password may have been stolen. The person who stole it may have changed your password to block you from access to your own email and other services.…
Only the individual for whom the NetID is issued may use it according to University Policy 5.8, Authentication to Information Technology Resources. The policy outlines rules each community member must observe to avoid unauthorized use of the NetID:
This page is intended for technical support providers. It describes how to install the BeyondTrust Remote Support Representative Console on your device(s) so that you can initiate Remote Support sessions with end users who need assistance.
See Google's Out of office or vacation reply help page.
How are Gmail and Google Workspace (formerly G Suite) different?
Google Workspace includes Gmail and several other tools. While you can continue to use your own Gmail account if you like, it will be completely separate from your Google Workspace account.
Your own personal Gmail account…
User Experience
User may be unable to log on to their computer using their new NetID password (created at the “Manage Your NetID” page), if they reset the password while off campus. This issue only affects users whose units are using Active Directory authentication for computer log on purposes.
From the Mail menu, select Settings...Click Composing in the toolbar.From the Message Format dropdown list, select either Plain Text or Rich Text (HTML).Close the Composing dialog box.You can switch to a different format for an individual message by…
Mail doesn’t have a built-in auto-reply feature, but Mail users can set up an out-of-office message using Outlook on the Web.
We recommend using the Outlook on the Web settings for filtering junk mail, as they are processed on Microsoft’s servers. This means that they will be consistently applied no matter what client or app you use to read your mail. Automatic filtering is on by default.In addition, Mail can help you…
Depending on whether this is the first time you've started Mail, or the first time you've set up an account, some of these steps may appear in slightly different order. The information you enter on each screen remains the same.
If you need assistance, please first update to the latest version of…
User Experience
While using Mail (Apple's email client) to access an EGA, I get prompted repeatedly for my password, over and over again.
How to Solve this Problem
There is no current solution to this problem. The workaround is to use Outlook on the Web to access the EGA, or another…
CornellAD groups can be created to serve many purposes. For example, they can be used to control access to certain resources, or to send email to a defined group of people. Only Organizational Unit (OU) administrators, or individuals who have been granted group management permissions, can create…