Skip to main content

IT Professionals

Sign in to Team Dynamix as a user. Click the Desktop tab. In the gray menu bar, click New Desktop . Give your desktop a Name . Click Save . On the Content tab that opens, click Edit Layout and select a design. In the Available Content section, you will see the various content types (like Client...Read more

This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]]

Open the ticket by clicking its ID number or the title. A new window will open displaying the selected ticket. Click Edit to edit...Read more

This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]]

Open the ticket by clicking its ID number or the title. A new window will open displaying the selected ticket. You can update the ticket...Read more

This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). See that article.

This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console.

Open the ticket by clicking...Read more
TeamDynamix launched for all IT units on May 6, 2020.

TeamDynamix is Cornell's IT service management and ticketing tool that:

 Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.

Provides a simple, streamlined user interface for...Read more

Pages